Delivery Rider at mPharma

Position Description

• mPharma is looking for a Delivery Rider with experience in motorbike delivery services.
• The delivery service is an integral part of mPharma’s operations, creating convenience and ensuring access to medication wherever members find themselves in the Greater Accra Region.
• The candidate will interact directly with our customers and ensure that they receive their packages on time, with excellent customer service.

Responsibilities

• Checks receipts to ensure that items appearing are the same as in packages. 
• Obtains client/patients information to verify delivery location and communicate lead time.
• Delivers assigned packages intact, within expected time frame, and adhering to map locations or verbal directions as required.
• On delivery, inspects the package with the client and walks the client through payment processes until confirmation.
• Maintains and improves quality by adhering to standards and guidelines
• Follows call center/communication “scripts” when handling different topics
• Performs other delivery duties as assigned by the business unit manager.
   

Our Ideal Candidate:

• Licensed motorbike rider with at least 2 years riding experience.
• Conversant with motorist code of conduct and use of GPS or maps.
• Ability to work efficiently with all team members within and outside the unit.
• Must pay attention to detail even under work related pressure.
• Efficient at multitasking
• Smartphone literate

Minimum Requirements:

• SHS WASSCE Certificate
• Valid motor vehicle license