Distribution Support Officer at Old Mutual South Africa

Description

• This role utilizes expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries / issues.
• The incumbent is individually accountable for achieving results through own efforts.

Main Duties

• This role functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or Business Unit (BU).
• May act as a coach for Specialist Staff
• Often consulted for system enhancements.
• Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
• Strong support role to the BU Executive.

Documentation Processing:

• Functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
• Advises on system enhancements and testing
• Coaches specialist staff (if required)

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work
• Adheres to service and quality standards.

Competencies:

• Innovation
• Leadership
• Technical Knowledge
• Execution
• Decision Making
• Initiating Action
• Information Monitoring
• Distribution Support (Reporting, Productivity Management and Relationship Management with Partners).

Requirements: Skills, Qualifications and Experience required

• Bachelor’s Degree from an accredited University
• Expertise in Microsoft Excel and PowerPoint  are an added advantage
• Checks, manipulates and analyses volumes of data and draws conclusions from the analyses.
• Specialist knowledge and possible formal training in field of expertise.