Estates and Facilities Officer at Foreign and Commonwealth Office

Job Description

• Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
• Maintaining and updating an inventory database for the residential and office furniture, ensuring accuracy at all times, ensuring that furniture procured and delivered meet UK-Health and Safety Standards whiles meeting customer needs during transitions.
• Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
• Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
• Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
• Maintaining a database for utilities consumption and payment, ensuring timely settlement of outstanding bills whiles crosschecking consumption to ensure value for money paid at all times.
• Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DS’s, PoC for any queries.
• Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
• Update Master Estates Spreadsheet.
• Procurement of cleaning materials for the office and conducting spot checks.
• Maintaining and updating of estates records, ensuring accurate and appropriate record keeping of all relevant documents, ensuring proper storage of marked documents.

Requirement/skills  

• Educated to degree level.
• Experience in negotiations.
• Good Communication and Interpersonal Skills.
• Strong Customer Focus with good Attention to detail.
• Display strong organizational, analytical and time management skills.
• Well versed in Microsoft Office Applications.
• Proficient in written and spoken English Language  
• Achieving Commercial Outcomes, Delivering Value for Money, Managing a Quality Service, Delivering at Pace