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  • Posted: Mar 20, 2023
    Deadline: Not specified
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    Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.


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    Fixed Business Development Manager

    About The Job

    Role Purpose

    • To execute the Fixed broadband Sales strategy process in assigned region whilst ensuring and maintaining positive revenue growth year on year. 
    • To enable achievement of all targets through monitoring, tracking and ownership of all sales through to activation.
    • To act as a Point of Contact within the Commercial Function to notify of the bigger team of all market dynamics within territory of operation. 
    • It's equally important to drive team to build knowledge and understanding of all Vodafone Fixed products and commissions policies as well as health and safety standards. 
    • You are regarded as the “eye” of Fixed Business within the region.

    Key Accountabilities:

    • Motivate team to reduce Fixed agent attrition and drive efficiency
    • Provide 2nd Line support to ZMs and sales agents by liaising with key stakeholders
    • Prepare and ensure timely  Fixed sales opportunities for sales
    • Demonstrates a strong ability to analyze and solve problems in order to gives appropriate feedback to team and management. 
    • Acting to solve discovered problems/issues in line with set processes and procedures.
    • Escalating discovered problems/issues in line with set processes and procedures.
    • Provides accurate and up to date information on a regular basis to keep team and managers informed of market dynamics 
    • Recommends and executes improvement actions to processes and procedures in line with Vodafone’s continuous improvement 
    • Improve overall team function capability and effectiveness
    • Has a detailed and working knowledge of all relevant technologies, products, services or processes.

    Core Competencies, Knowledge, and Experience:

    • Degree or Masters in Marketing or any related field 
    • 2 – 5 years Telecoms experience with specialisation in any sales area
    • Excellent computer knowledge.
    • Strong communication and decision making skills – ability to balance conflicting interests.
    • Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re a team player, strong influence and relationship management skills, and, and customer centric.
    • A working Knowledge of Vodafone products and services. 
    • Awareness of Vodafone’s network and support systems (e.g. Billing & payment methods, reporting and service management) 
    • Ability to communicate effectively to technical and non-technical customers.
    • Must be able to multi-task.

    Method of Application

    Interested and qualified? Go to Vodafone Ghana on jobs.vodafone.com to apply

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