Front Desk Officer at MDF | Empowering People, Creating Impact

JOB DESCRIPTION

MDF West Africa is looking for a Front Desk Officer to join our team. You will be responsible for acting as the first line of contact for the office. Within this role, you will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

MAIN TASK AND RESPONSIBILITIES

• Greeting and welcoming guest as they approach the front desk
• Keeping front desk tidy and presentable with all necessary material 
• Answering questions and addressing complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Monitor office supplies and place orders when necessary
• Keep updated records and files

REQUIREMENTS AND SKILLS

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• First degree; additional qualifications will be a plus