General Manager, Consumer Marketing at MTN

About The Job

Job Context 

• Technology business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized.
• Partnerships at the core of business practices
• Evolving customer interest (digital products & services, digital experiences, data-driven decision making, shift from share of market to share of life, non-traditional competition)
• Active media and brand reputation

Foundational Skills Proficiency Required
Strategic Planning & Thinking:

• Offers unique insights based on a deep understanding of political, social, business, market, and finance trends; uses the insights to lead and influence change at strategic, tactical, team and individual levels across the organization.
• Identifies and focuses on future critical areas for the organization and devise strategy to maximize opportunity and minimize risk.

Critical Thinking:

• Demonstrates critical thinking skills while considering the big picture and impact on results.
• Demonstrates in-depth knowledge of the holistic framework that component parts of a system can be understood in the context of relationships with others within the University rather than in isolation.

Analytical Thinking:

• Uses techniques of advanced business and organizational analysis to identify and assess problem definitions and potential solutions and compares them against predetermined criteria.
• Can create & interprets frameworks for reviewing large volumes of unorganized data.

Decision Making based on Decision Modelling:

• Provides clear leadership across the organization about problem solving and strategic decision making and builds effective alliances to ensure timely action is taken.
• Consistently provides innovative solutions to increasingly complex business needs and consult appropriately with colleagues on major business decisions.
• Develop expertise in 2 or more decision modelling techniques to solve complex problems.

Integrated Analytics:

• Drives the development of an effective analytics strategy across the organization.

Requirement
Education:

• A Postgraduate qualification in a related field
• Certified Marketing professionals

Experience:

• Minimum six years strategic marketing experience.  Technology, FMCG, financial industry, emerging markets, multicultural environment advantageous
• Proven strategic customer management, marketing management and market research experience.

Competencies
Professional/Technical competencies:

• Commercial acumen including marketing concepts, digital marketing, loyalty & retention management.
• Consumer marketing
• Analytical acumen and decision modelling.  Google analytics and social media monitoring
• Financial acumen
• Project Management
• Stakeholder Management including vendor management.
• Knowledge in Map information Insightful Miner
• Strategy and business planning knowledge

Behavioral competencies:

• Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
• Negotiation and Influencing Skills – Ability to handle issues with tact and diplomacy.
• Digital Acumen – Familiarity with digital platforms, tools, and terminology
• Customer Centricity – Internal and External across various touch points.
• Ability to manage self and team performance, good conflict management, takes and manages accountability.
• Energy & Drive – Innovative, takes initiative, results oriented and develops self consistently.
• Empowers team to deliver on targets through promoting interaction, cohesion, and synergy.
• Interpersonal Skills – Leadership, excellent negotiation skills, customer centricity, collaborative and coaches & develops direct reports.
• Change Maker – Adapting to and influencing change when appropriate or necessary.
• Personal Skills – Trustworthy, integrity and ethical in dealings.
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
• Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization.
• Initiative and enthusiasm, and the ability to multi-task
• Ability to work under pressure and tight deadlines.