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M-KOPA is a connected asset-financing company that serves customers across Africa and beyond. We aim to make financing for everyday essentials accessible to everyone.
We’re looking for a Customer Insights Research Lead to join our Customer Department.
The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Research Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
About The Role
This role will largely involve the responsibilities below:
Research oversight and leadership
Research Operations
People Management
You Might Be A Good Fit If You:
We:
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
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