Guest Services Agent at Marriott Hotel

POSITION SUMMARY

• Organize and coordinate group check-in/pre-registration procedures. 
• Sell a room/accommodation to guests without reservations. 
• Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations.
• Block rooms in the computer, identify designated requirements.
• Perform duplicate reservation checks.
• Run and check daily reports/contingency lists.
• Supply guests with directions and information.
• Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes.
• Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Assist management in motivating and coaching employees; serve as a departmental role model. 
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals.
• Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers/POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.