Head of Africa (location open/remote in Africa, UK, EUR) at Taptap Send

You will be the senior leader and representative for Taptap Send’s Africa business, including full P&L ownership. This combines both expansion – negotiating and opening Taptap Send in new markets -- and growing our existing business across Africa, while leading senior relationships with regulators, central banks, telcos, banks, and other significant pan-African players. With overall responsibility for growing existing markets and launching new ones, you will manage a team of regional heads (currently divided into Francophone West Africa, Francophone Central Africa, and Anglophone Africa), who oversee a network of Country managers, Growth managers, Business

Development managers, and Launchers, distributed across both sender and receiver-side markets (representing a team of over 30, in over ten countries, and growing fast). You will have deep experience of working in Africa and with the African diaspora, with knowledge of French and preferably at least one other relevant language.

You will be willing to travel regularly and solve issues face to face. You are obsessive about product details, and can negotiate good deals that benefit our customers. You are a relentless networker, and can maintain strong relationships across multiple geographies and timezones. You are able to recruit and motivate a high-performing team, setting clear goals, and raising the bar with each new person hired. You will have a track record of hiring senior management to work in your team.

Responsibilities

• Own the P&L for Taptap Send’s Africa remittance business
• Launch new countries for Taptap Send’s remittance network and build positive relationships with the best partners in target countries
• Be the face of Taptap Send to new and existing financial institutions and regulatory partners, overseeing the process from first scoping meetings to launch
• Work cross-functionally to ensure Taptap Send has the best product offering in-market
• Negotiate the best possible terms with our partners in each country
• Continue to spot new opportunities to improve our product offering in existing markets
• Be aware of market disruptions that can present opportunities for innovative products
• Understand local FX dynamics and be able to create a network for sourcing FX
• Hold payout partners accountable for their performance, and drive continuous improvement
• Lead and build a high-performing senior team, and work cross-functionally within the company to achieve your goals
• Extensively travel to markets to gain a deeper understanding
• Stay close to our customers as we develop new products and channels
• Report upwards to senior management and board level, with ability to articulate and control key levers of the business.

Requirements:

• Are passionate about our mission and eager to do what needs to be done to achieve it
• Enjoy challenges, are resourceful and think outside the box to find creative ways to tackle problems
• Love leading and building teams
• Love managing relationships across cultures and sectors
• Are cheerful about urgent work required outside work hours
• Don’t hesitate to get on the phone to promptly resolve issues or persevere to get a result
• Have great organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment where no two days are the same
• Are familiar with a number of countries in the region
• Have at least 10+ years of experience in managing teams and key relationships
• Have extensive contacts and networks to draw on.

Benefits

• Competitive salary
• Flexible hours
• Regular team events
• Learning and Development budget for your professional development needs
• Taptap equipment (laptop, accessories)
• Full benefits are specific to your base location

Taptap Values

• Impact first.
• Team next.
• Accept reality.
• Propose solutions.
• Win with grit.
• Be proactively candid, with yourself and others.
• Love the particular.
• Own it.
• Create positive energy.
• Maybe, even have fun.

Equal Opportunity Employer

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.