Head of Africa at Taptap Send

Job Summary

• You will be the senior leader and representative for Taptap Send’s Africa business, including full P&L ownership. 
• This combines both expansion – negotiating and opening Taptap Send in new markets and growing our existing business across Africa, while leading senior relationships with regulators, central banks, telcos, banks, and other significant pan-African players. 
• With overall responsibility for growing existing markets and launching new ones, you will manage a team of regional heads (currently divided into Francophone West Africa, Francophone Central Africa, and Anglophone Africa), who oversee a network of Country managers, Growth managers, Business
• Development managers, and Launchers, distributed across both sender and receiver-side markets (representing a team of over 30, in over ten countries, and growing fast). 
• You will have deep experience of working in Africa and with the African diaspora, with knowledge of French and preferably at least one other relevant language.
• You will be willing to travel regularly and solve issues face to face. 
• You are obsessive about product details, and can negotiate good deals that benefit our customers. 
• You are a relentless networker, and can maintain strong relationships across multiple geographies and timezones. 
• You are able to recruit and motivate a high-performing team, setting clear goals, and raising the bar with each new person hired. 
• You will have a track record of hiring senior management to work in your team.

Responsibilities

• Own the P&L for Taptap Send’s Africa remittance business
• Launch new countries for Taptap Send’s remittance network and build positive relationships with the best partners in target countries
• Be the face of Taptap Send to new and existing financial institutions and regulatory partners, overseeing the process from first scoping meetings to launch
• Work cross-functionally to ensure Taptap Send has the best product offering in-market
• Negotiate the best possible terms with our partners in each country
• Continue to spot new opportunities to improve our product offering in existing markets
• Be aware of market disruptions that can present opportunities for innovative products
• Understand local FX dynamics and be able to create a network for sourcing FX
• Hold payout partners accountable for their performance, and drive continuous improvement
• Lead and build a high-performing senior team, and work cross-functionally within the company to achieve your goals
• Extensively travel to markets to gain a deeper understanding
• Stay close to our customers as we develop new products and channels
• Report upwards to senior management and board level, with ability to articulate and control key levers of the business.

Requirements:

• Are passionate about our mission and eager to do what needs to be done to achieve it
• Enjoy challenges, are resourceful and think outside the box to find creative ways to tackle problems
• Love leading and building teams
• Love managing relationships across cultures and sectors
• Are cheerful about urgent work required outside work hours
• Don’t hesitate to get on the phone to promptly resolve issues or persevere to get a result
• Have great organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment where no two days are the same
• Are familiar with a number of countries in the region
• Have at least 10+ years of experience in managing teams and key relationships
• Have extensive contacts and networks to draw on.

Benefits:

• Competitive salary
• Flexible hours
• Regular team events
• Learning and Development budget for your professional development needs
• Taptap equipment (laptop, accessories)