Head of Information & Communication Technology at National Banking College

•  Support the development of National Banking College’s ICT strategy, including solutions and opportunities to improve training delivery and business performance
•  Develop, implement and update ICT-related infrastructure, making capacity recommendations for improvement of the capacity of local ICT systems in support of ongoing business operations & future requirements
•  Ensure that the NBC meets legal and contractual obligations relating to ICT resources, systems, services, and usage, complying with legislative requirements, (e.g. data protection, safeguarding and licensing requirements)
•  Ensure security of data, network access and back-up systems
•  Manage troubleshooting, system backups, disaster recovery and provide expert support whenever necessary
•  Liaise with external bodies, contractors, and service providers in the provision of effective and efficient ICT services
•  Manage information security of the college
•  Coordinate ICT training for staff, including provision of documentation and user guides
•  Liaise with senior management to create a vision and development plan for ICT that supports NBC’s initiatives and priorities
•  Ensure a robust disaster recovery plan for ICT services and failover procedures with an effective business continuity plan (BCP)
•  Manage all ICT-related projects: digitization & digitilization strategies
•  Implement and maintain a knowledge management and learning management system
•  Provide required IT related support for social media management

Training

•  Coordinate the design, development and delivery of quality ICT training programmes with attention to relevant course content
•  Monitor and evaluate ICT training programmes of the College for relevance
•  Design and customize internal and external customer experience

Qualification Required and Experience

•  A minimum of a master’s degree in computer engineering, management information systems or other related field
•  PMP or Prince 2 certified
•  IT qualification or certification eg CISCO (CCNA) Microsoft (MCP) (MCSE), (MCSA)
•  Demonstrated exposure and passion for learning and development in the banking industry
•  Must have held a senior management position for a minimum of 5 years
•  Must have managed the deployment of management information systems for practical use by stakeholders
•  Knowledge of the financial sector, local/international or both and emerging the banking systems

Competencies / Knowledge & Skills

•  Proven experience as ICT Manager
•  Expertise in facilitation and presentation to adult learners
•  Organizational and project management skills
•  Leadership and communication skills and a proven ability to motivate, coach and develop staff
•  Flexible, adaptable and efficient
•  Sensitivity and awareness of confidentiality requirements