Head of MMEA Billing & Mediation at Ericsson

About this opportunity!

• We are looking for a Head of Billing and Mediations domains within MMEA SA BSS regional team to lead the solution line areas and manage an indirect team of subject matter experts and solution architects and engineers.
• This role will be responsible to support CUs with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with R&D organization.

 
What you will do

• You will position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO and indirect reports within Billing and Mediation resources in MMEA BSS Hub
• A thought and technology leader that will position Ericsson as technology leader, communicate and discuss technology strategy and vision with customer CTO/CIO and our internal solution line SAs and Engineers.
• Financials for Solution Area profitable growth including Software and Service Delivery execution
• Build a productive work environment built on strong collaboration and cooperation across MMEA and Globally
• You will ensure service delivery execution excellence within Solution line area
• Responsible for driving sales for embedded base and support pre-sales team with solution line thought leadership and value argumentation
• Secure that customer feedback is shared with R&D and global organizations.
• Fulfil together with the BSS Hub Managers the market area demand for SAs and SIs for the different projects and sales opportunities related to this solution area.
• Contribute to knowledge sharing, ensure customer vision & strategy including implications on our technology and solutions is communicated to the right Ericsson regional and global stakeholders
• Ensure we have the proper delivery model and right delivery efficiency for solution area
• Extensive travelling and frequent engagement with Accounts and customers
• Drive performance management (process) for Billing and Mediation domains
• Drive competence management required for Solution area across MMEA hubs and working in close collaboration with Global Service Delivery based on business outlook.
• Prepare service delivery assets and promote the adoption of the global assets developed by the respective Solution area and Service delivery organization. Report MA needs on specific assets development.
• Collaborate and work closely with the Support organization to find the root cause analysis of key and critical problems/CSRs and issues by providing domain expertise and involving the right support from Design unit, and global Solution Areas.
• Develop automation and drive its adoption across the MA, and this includes and not limited to onboarding projects to Rosetta, driving automation, CI/CD, etc.
   

You will bring
Education: Bachelor of Business Administration, Science or similar

• Min 12+ years experience Substantial in-field experience from sales/solutions at Ericsson or equivalent billing systems and convergent billing solutions
• Solid practical Leadership skills
• Experience from working in the field with customers
• Change Management and Transformation skills
• Portfolio expertise in area of responsibility
• Leadership competencies
• Ability to handle hybrid role of functional business responsibilities and managing high caliber technical team
• Relating & Networking
• Formulating Strategies & Concepts
• Entrepreneurial & Commercial Thinking
• Delivering Results & Meeting Customer Expectations