Glovo is a Barcelona-based startup and the fastest-growing delivery player in Europe, Western Asia, and Africa. Glovo delivers any product within your city at any time of day.
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As an Head of Operations, you will be responsible for ensuring operational excellence in the cities where we operate in Ghana.
You will lead the team and help them build a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across these geographic areas.
Be a Part Of a Team Where You Will
Be the owner of the operational metrics for Ghana.
Understand, deep-dive, have under control and improve the supply status to ensure we deliver operational excellence and great customer experience.
Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
Implement, standardize and execute processes across all cities.
Contribute towards the continuous improvement of the global operations through out-of-the-box thinking.
Manage the operations team, you will hire, train and mentor them.
Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
Identify channels to source new leads and potential Glovers through both online and offline medium
Analyze daily and weekly operation metrics with a macro view of the long-term success of the city
Develop analytical frameworks and models for your city and the region
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You Have
Degree in Engineering, Economics or similar preferred
4+ years’ experience and demonstrated past achievements in a fast-paced Supply Chain or Operations /Corporate Finance /
Consulting or related experience
Experience in on-demand delivery is not required, but a plus
Analytical skills are a must
Knowledge of SQL preferred
Results-oriented, autonomous and efficient
Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
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