IP Core & Cloud Domain Manager at Ericsson

About the job
About this opportunity!

• The IPCC Domain Manager reports to the IP, Core and Cloud (IPCC) Domain Head in MMEA S&R IPCC.
• The Domain Manager will be responsible for approximately 20 engineers who specialize in IP and Cloud Competence, however functionally the DM will only be responsible for the IPR, IPS and IPWorks competence areas.
• In addition to LM responsibility, the Domain Manager will also oversee Portfolio and 5GC service readiness so prior Program and Transformation Management experience will be a bonus.

What You Will Do

• Support Portfolio Readiness. Ensure the team readiness to deliver ENI and NWS. For the customers where these services are sold, capture the incremental value being delivered through these services.
• 5GC Service Readiness. MMEA has signed thirteen 5G commercial contracts. Ensure that IPCC S&R team is ready to support with the right processes, competence and 3PP rules of engagements in place.
• Operational Performance. Track and monitor the Domain Performance. Work with all stakeholders to drive improvements.
• Competence Management. Ensure plans are in place for all IP resources aligned with current and future support demands. Oversee the execution of these plans and report them on a regular basis.
• Escalation Management. Customer Networks never sleep. Be available at all times to manage an emergency/crisis situation. Have access to engineers working in a balanced rosta who can be pulled in to support the emergency situation outside of working hours. Ensure Domain Head is kept up to date with timely updates on the situation.
• Serviceability. Work with the BA to drive serviceability in IPCC. Capture improvement areas across all competence areas within IPCC and represent our product enhancement needs towards BCSS.
• Innovation and Automation. Promote a culture of innovation in the team. Encourage new ideas, process improvements, reusing best practices etc. Use Automation to enable the team to execute speedily.
• Inter-working with other Service Lines. Work with the OCC and BNEW teams including MS where necessary to handle day to day work.
• Retaining and attracting talent. Attract the best IP and Cloud engineers in the team. Ensure the existing team have access to the perfect environment so that they are able to give their best to Ericsson in a supported and balanced manner.
• Demand forecasting. Provide the number of hours required from each leg of Support. This will allow us to maintain the right size of the team and also give input to GE on our demands.

You will bring
Education:

• M.SC, MBA or equivalent through experience
• Min years of experience: 10
• Domain experience: IP. Core and Cloud experience will be a bonus. Program Management or Transformation Management experience is desirable.
• Deep understanding of Service Delivery process, models, and strategy
• Knowledge of the sales process
• Customer and market insight
• Excellent Social and communication skills
• Financial acumen and skills
• Formulating strategies and concepts
• Adhering to principles and values
• Leading, supervising, and responding to change in a high pace environment.