Key Account Manager at Deutsche Post DHL

Description

• We are seeking for a Key Account Manager who will be expected to develop, and administer account management plans and processes to expand and maintain customer base, enhance customer satisfaction and achieve sales objectives for key accounts in line with business and sales objectives, Group guidelines and policies.

Key Responsibilities

• Acquire, nurture and develop new businesses
• Realize the sales goals for the relevant key accounts
• Plan and provide customer support and consulting
• Coordinate acquisition and requirements-oriented / customer-specific preparation of proposals
• Coordinate internal and external resources (e.g., Marketing, Product Development, Customer Support) to optimally meet the customers’ needs
• Participate in pricing and/or discounting for assigned key accounts and actively support contractual negotiations with the assigned key accounts with the aim of achieving the best possible conditions for DPDHL
• Contribute independently to sales planning and perform sales activities for the key accounts (e.g., revenue planning, customer communication, customer visits, (marketing) events, etc.)
• Contribute independently to identifying market/growth potential and observing the competitors, and know their service spectrum, price structure, and price policy
• Draft forecasts and account plans independently
• Process complex projects independently
• Apply best practices for the optimization of Key Account Management processes and services
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Works on regional customer initiatives and for implementing global business plan contents
• Plans and manages accounts
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectation (SLAs & SOPs)
• Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Consults CRMs and Sector Heads on potential solutions and best practice

Job Skills, Qualifications & Experience

• A minimum of a Bachelor’s degree in a relevant field
• At least three (3) years’ previous experience in Sales with the logistics or a similar industry
• Previous experience with AFR / OFR & RFR
• Customer management experience
• Ability to identify customer needs by gathering information and building long-term relationships
• Results driven and attention to details
• Well-developed oral and written communication skills
• Ability to work alone and within a team environment
• Honest, reliable and trust worthy

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours  with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary