DHL Global Forwarding, formerly known as DHL Danzas Air & Ocean, is a division of Deutsche Post DHL providing air and ocean freight forwarding services. It also plans and undertakes major logistics projects under the brand name DHL Industrial Projects.
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Account Manager who will be a direct link between DPDHL and our customers.Would you like to help identify a customers unique needs and makes sure that those needs are met? Are you interested in building an ongoing, long-term relationship with your customers? Would you like to make customers feel valued and encourages them to remain loyal to DPDHL Company?If yes, please read on.
Your task will be:
Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)Seeks
and prospects for Strategic Customer targets to win new customers
Ensures that Key Account activities are aligned with global/regional sector strategyDelivers the regional and/or country customer budget by maintaining a healthy pipeline,
good contractual performance and proactive thinkingWorks on regional customer initiatives and for implementing global business plan contents
Plans and manages accounts
Collects relevant customer information for theRFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s)Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.Updates
CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issuesConsults CRMs and Sector HeadsYour
profile should look like
3 years of experience in Key Account Role/Sale Department Knowledge and experience in Logistic and Transportation area Customer management experienceKnowledge and experience of managing multiple/varied costumers
Fully computer literate, with a solid knowledge of MS Excel, MS PowerPointEnjoy communication and interaction with people We offer:Unique international strong brand spirit of DHLEmployer who respect employees and help manage your time at and away at work to achieve work/life balanceStrong team with interaction with people from all over the world
Flexible working hours with possibility of occasionally working from home upon agreementPossible further career development Competitive salary If this is something you would like to do, dont hesitate and start your application.Application