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  • Posted: Dec 23, 2019
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Manager, Beverage

    CANDIDATE PROFILE

    Education and Experience

    •  High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    •  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Managing Beverage Operations

    •  Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
    •  Implements agreed upon beverage policy and procedures throughout the property.
    •  Manages in compliance with all applicable beverage and liquor laws.
    •  Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
    •  Monitors adherence to all liquor control policies and procedures.
    •  Attends pre- and post-convention meetings as needed to understand group needs.
    •  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
    •  Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
    •  Manages to achieve or exceed budgeted goals.
    •  Ensures compliance with all beverage policies, standards and procedures.
    •  Maintains food handling and sanitation standards.
    •  Manages inventories according to budget and business levels.
    •  Assists with developing menus and promotions as necessary.

    Leading Beverage Team

    •  Trains staff on liquor control policies and procedures.
    •  Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    •  Ensures employees understand expectations and parameters.
    •  Communicates critical information to the beverage staff regarding each event.

    Ensuring Exceptional Customer Service

    •  Provides excellent customer service.
    •  Interacts with guests to obtain feedback on product quality and service levels.
    •  Responds effectively to guest problems and complaints.
    •  Empowers employees to provide excellent customer service.
    •  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    •  Provides feedback to individuals in an effort to improve service performance.
    •  Reviews comment cards and guest satisfaction results with employees.

    Managing Human Resource Activities

    •  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    •  Participates in the development and implementation of corrective action plans.

    Method of Application

    Interested and qualified? Go to Marriott Hotel on jobs.marriott.com to apply

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