Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 28, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    MTN is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: MTN. As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote dIvoire, Cy...
    Read more about this company

     

    Manager, Customer Service Support

    Job Summary

    • Manage the prompt resolution of customer complaints and maintain a central complaints and request management system by working with various stakeholders to enhance customer experience as well as meet regulatory requirements.

    Key Tasks:

    • Manage customers’ issues and changing expectations, as well as follow through to ensure timely resolution.
    • Manage the handling of customer complaints in a timely and efficient manner to ensure customer satisfaction with MTN products or services.
    • Provide key input into developing service procedures, blueprints, policies, and standards.
    • Manage the team’s performance to support the delivery of A2025.
    • Manage customer service experience towards creating loyal customers for all segments of the customer base.
    • Manage the identification and resolution of repeated complaints, issues or any trends escalated and use these insights to help re-engineer the service experience.
    • Deliver customer KPIs within the acceptable Service level agreements and standards.
    • Develop a proactive plan to handle and reduce customer complaints in a 360-degree approach

    Method of Application

    Interested and qualified? Go to MTN on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at MTN Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail