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  • Posted: Nov 20, 2019
    Deadline: Nov 25, 2019
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    MTN is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: MTN. As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote dIvoire, Cy...
    Read more about this company

     

    Manager, MFS Operations

    Job Summary:

    The purpose of the role is to manage operational activities, third level customer support, training
    and capacity building within the MFS division. Additionally, the role is responsible for managing
    Agent and Merchant setup.

    Job Role

    • Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
    • Efficiently manage Operational Activities within the MFS Division.
    • Manage the provision of operational assistance to all internal MTN MoMo and third-party partners.
    • Develop, manage and ensure adherence to all MFS operational policy, process and procedures.
    • Manage Partner Bank relations and service support.
    • Manage the activation of Merchant and Agent Accounts
    • Ensure regular updates of all user guides and Operational manuals
    • Manage customer records in line with regulatory requirements
    • Manage the development and implementation of Training programs to build capability for all Mobile Money internal and external stakeholders
    • Coordinate Mobile Money Governance, Audit and Risk management activities.
    • Provide support on product development, testing, training and support.
    • Manage Customer Experience initiatives with the MFS Division.
    • Work collaboratively with Customer Care team to manage third level query resolution.

    Context:

    • Dynamic and highly competitive telecommunication & ICT industry
    • Highly regulated telecom and financial services environment
    • High incidence of Fraud associated with business growth.
    • Performance driven environment
    • Developing sophisticated processes
    • Diverse cultural environment
    • Contract Employees management

    Qualification Required & Experience

    Education

    • A Degree in Computer Science, Information Systems, Business Administration or other
    • related qualifications
    • A professional certification is a plus

    Experience

    • 5 years relevant experience in Financial Services Industry with at least 3 years in a supervisory role.

    Professional/Technical competencies:

    • Business Risk Management
    • Information systems management
    • In-depth knowledge of Mobile Financial Industry
    • System management / Administration
    • Microsoft Office suite and other related software applications

    Physical Skills/ Competencies:

    • Adaptability and Flexibility
    • Social Orientation
    • Self-Control and Stress Tolerance
    • Creative, takes initiative & Result Oriented
    • Attention to details
    • Ability to lead, take charge and offer opinions and direction
    • Good natured and Cooperative attitude
    • Customer Oriented
    • Teamwork and cooperation
    • Judgment and Decision Making

    Method of Application

    Interested and qualified applicants should send their Curriculum Vitae to:[email protected]

    Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.

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