MS Chief Operating Officer at Ericsson

Job Summary

To accelerate service delivery, efficiency and performance within and between Operations in the Regions, Global Service Centers and Global Competence Hubs. Support the delivery force to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models and support, deployment programs and common structures. Identify and execute improvements within the global service delivery organization

Secure close cooperation with the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade Ways of Working, Competence and Knowledge Management practices. The intention of this job role is also to develop, deploy and implement ESDM in line with the service delivery strategy to create an environment that supports global efficiency and profitable growth.

Responsibilities & Tasks

• Manage and Support Service Delivery
• Maintain delivery models, frameworks, job roles, assessments and strategies
• Manage stakeholders on all levels within Global Service Delivery
• Deploy and implement Service Delivery Strategy
• Drive knowledge transfer

Position Qualifications

Core Competences:

• Communication Skills
• Sales Process Knowledge
• Change & Improvement Management Skills
• Negotiation & Argumentation Skills
• Project Management Skills
• Brand Knowledge & Skills
• Presentation Skills
• Ericsson Portfolio Knowledge
• Fundamental Leadership Competence
• Financial Acumen & Skills
• Service Delivery Process, Models & Strategy

Behavioral Competences:

• Creating and Innovating
• Formulating strategies & Concepts
• Persuading & Influencing
• Presenting & Communicating Information
• Relating & Networking
• Adapting & Responding to Change

Minimum Qualifications & Experience Requirements:

• Minimum Requirements for the job Service Delivery Management is 2 years of experience of Service Delivery.

What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world

Next Steps:

What happens next once you apply? Read about the next steps here  

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Req ID: 298789