Online Commercial Field Manager at Editec

Editec are a fast-expanding gaming company operating across Africa. We are looking for result orientated, highly self-motivated commercially minded people with a passion for Online, being the ears on the ground for the online teams in Malta (including Head of Marketing, Head of Sports, Head of Payments, Head of Service Delivery and Customer Service).

The role will have a strong focus on acquisition, particularly driving cross sell from retail to online.

Job Summary:

The Online Commercial Field Manager will help drive, develop and implement a robust online product supporting the London/Malta online teams but driving their plans to the regional markets. This will primarily be focussed around ensuring a consistent flow of accounts to online from the retail operation. This function will have responsibility of gathering and relaying customer feedback and delivery of consistent customer experience in line with Editec's requirements and plans.

Key Duties and Responsibilities:

• Training, managing and reporting on offline affiliate scheme through retail network
• Assist online team with testing new products and advising on market suitability
• Ensure all new products and services as delivered by the online team in Europe are successfully implemented
• Manage the relationship between Editec Online team (Malta) and key internal and external stakeholders and customers
• Assisting London customer service team to create scalable solution across Ghana
• Overall management and support to the Online Programme Manager with competitor analysis and report sharing of local trends and rolling out initiatives and plans from the Online team in Malta
• Implement a framework for proactively identifying opportunities for the Editec business and industry
• Effective management of budget and profitable costs to ensure optimal utilisation of the online budget

Requirements:

Qualifications, Skills and Experience:

• At least three years' experience in a Digital/Online environment
• Experience in development and go-to-market of an online product
• A qualification in Project Management/Planning/Strategy is an added advantage
• Sales/Performance Management experience is desirable

Personal Competencies:

• The applicant should have knowledge of online products and gaming services; business process and internal policies and procedures
• Organisational commitment and performance excellence skills
• Strong leadership skills (manage both internal and external resources and results orientation)
• Good public relations/relationship building, management report writing, strong presentation and communication skills
• Strong emotional intelligence, teamwork, interpersonal and relationship building skills
• Persuading, building, consensus negotiation and influencing skills
• Networking, selling and marketing skills
• A strategic thinker with strong analytical, visionary and problem-solving skills