Operational Support Engineer at Vodafone Ghana

• Role purpose

  • Responsible for the Power, Transmission, Fixed and Fibre operations delivery and passive elements requirements exchanges and sites in the zone and ensure to achieve the SLAs and KPIs of the retained exchange operations, and outsource operations remit in the zone

   Key Accountabilities

  • Responsible for the delivery of the required mobile SLA’s & KPI’s defines within the service schedules in the zone.

  • Assist and supervise the delivery of required project activities by partners within the forecast cost parameters.

  • Assist lead and drive continual mobile network improvement initiatives and associated actions, with accountability for delivering the associated cost benefit.

  • Assist manage retained operations and outsource delivery activities in the zone ensuring H&S compliance on all electrical projects and processes

  • Responsible for the delivery of power requirements and demands for the retain exchanges.

  • Support and supervise delivery of power project activities by partners.

  • Support and drive continual power and passive element improvement initiatives

  • Support and supervise non-fluid faults fixing programs within the fixed network space

Core Competencies, Knowledge and Experience

• HND or equivalent in Telecommunications or related discipline 
• Minimum of 2 years practical experience in a similar field
• Detailed knowledge of telecommunication, power requirements, operational KPI’s and processes and an in depth understanding of their relationship to customer experiences.
• Proficient in using CAD and Map tools such as AutoCAD and GoogleEarth