Operational Support Team Lead at Vodafone Ghana

Role purpose

• Responsible for the Power, Transmission, Fixed Network and Fibre operations delivery and passive elements requirements at the exchanges and sites in the zone and ensure to achieve the SLAs and KPIs of the retained exchange operations, and outsource operations remit in the zone

Key Accountabilities

• Responsible for the delivery of the required mobile and fixed SLA’s & KPI’s defines within the service schedules in the zone.

• Assist and supervise the delivery of required project activities by partners within the forecast cost parameters.

• Assist lead and drive continual mobile network improvement initiatives and associated actions, with accountability for delivering the associated cost benefit.

• Assist manage retained operations and outsource delivery activities in the zone ensuring H&S compliance on all electrical projects and processes

• Responsible for the delivery of power requirements and demands for the retain exchanges.

• Support and supervise delivery of power project activities by partners.

• Support and drive continual power and passive element improvement initiatives

• Support and supervise non-fluid network fixing programs within the fixed network space

Core Competencies, Knowledge and Experience

• BSc or equivalent qualification in Telecommunications or related discipline / experience

• Detailed knowledge of telecommunication, power requirements, operational KPI’s and processes and an in depth understanding of their relationship to customer experience

• Must be able to supervise and lead a team of Engineers

• Experience of creating and maintaining relationships with key partners, suppliers and customers

• Must have technical/ professional qualifications:

  • Proficient in using CAD and Map tools such as AutoCAD and GoogleEarth