Operations Manager at Beaumont People

Our client is a leader within the fundraising industry, providing outstanding telephone fundraising for some of the most purposeful campaigns on behalf of charities across Australia and New Zealand. You will be leading a successful fundraising team, who have raised millions of dollars for incredible causes.

Your Responsibilities Will Include

• Lead 3 x Team Leaders (Contact Centre), Sales and Operations team
• Coach, develop, mentor and manage the team maintaining their reputation for outstanding service and high quality fundraising
• Manage multiple campaigns at one time
• Collaborate with the senior management team to execute contact centre strategies and strategies for the business
• Head of implementing and organising company processes and procedures
• Implement training and development programs
• Conduct regular performance reviews and quarterly appraisals
• Be part of the recruitment process, onboarding skilled fundraisers
• Rostering and scheduling

You will have:

• Proven Contact Centre and Operations Leadership experience
• Ability to multitask several projects at one time
• Experience using: Contact Space, Trello, Xero
• Proficient in Microsoft applications
• Be a skilled communicator – both verbal and written
• Be ethical, meaningful and honest

What they will provide:

• Opportunity to work on behalf of some incredible causes
• Work within a collaborative and fun working environment
• Ability to work with an organisation that trusts and empowers their employees
• Salaries kept within market
• Flexible work hours
• Relaxed dress code