Operations Manager at Grundy Hygiene International at Grundy Hygiene International

• The Operations Manager’s job is to protect account retention by providing daily field support to our network of clients. The Successful applicant shall report directly to the General Manager.
• Support provided includes proactive site visits of customers, training, coordinate starting new clients, inspections of Janitors performance and compliance within the our quality assurance model, and assistance with troubleshooting customer requests/complaints. Additional responsibilities include providing estimates for special services and increased cleaning requests, installing dispensers, delivering customer janitorial products, floor technician special services such as stripping and waxing of VCT, carpet extraction, etc.
• This position is a day shift shift role with some flexibility required as business needs dictate. Work hours will generally be between the hours of 8:30 a.m. to 5:00 p.m. with rotating evenings worked on Wednesdays for training classes .  You will help for coordinate with clean with Janitors on new account starts and emergency cleans which includes some weekends and/or evenings.

Required Skills or Experience

The winning applicant must have the following competencies:

• very detail-oriented
• organization and planning skills
• the ability to handle difficult conversations
• communication skills:  speaks and writes clearly without being rude or talkative
• democratic management skills
• honest
• great attitude
• intelligent
• analytical
• persistent
• proactive
• coachable
• flexible
• time management skills
• follow through on commitment
• tech-comfortable
• must have reliable transportation

PHYSICAL AND MENTAL REQUIREMENTS:

• ability to function in high-pressure situations
• manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
• ability to take legible hand-written notes where necessary
• correctable vision and hearing
• ability to transfer office supplies up to 50 pounds into vehicle
• clear, easy to understand oral communication ability
• ability to sit for prolonged periods