Parts Sales & Support Representative at Sandvik

The Parts Sales & Support Representative will develop direct customer relationship and working with internal sales and marketing team to optimize Part sales and opportunities.

Key Responsibilities

• Training & coaching internal and external customer personnel in Product Line parts planning and service-related supports. Parts planning and ordering.
• Work closely with service and other staff to optimize knowledge across departments, especially the procurement team to ensure effective forecasting and availability of appropriate Parts.
• Liaise with factory to stay abreast with product development plus knowledge transfer as may be required for customer information.
• Occasionally support service team to supervise installation and commissioning of Sandvik Crushing & Screening equipment.
• Customer site visit on a regular basis with written reports
• Guide and assist the various teams with fault diagnosis work on Sandvik Mining and Construction Crushing and Screening equipment.
• Perform repair and fault finding using hydraulic and electric schematics.
• To conduct trials and testing of new products at customers sites.
• Work towards achieving set KPl's;
• To adhere to all SMC policies & procedures, especially the health, safety and environmental policies.

Qualification

• Degree in Electrical or Mechanical Engineering with 3 years’ experience or equivalent trade certificate with 5 years’ experience with proven management/supervisory experience gained in a maintenance environment.
• Experience/Knowledge of Hydrocone and Jaw Crushers with understanding of electrics, and hydraulics would be an advantage.
• Excellent sales, communication and presentation skills required. Appreciable level of computer literacy would be an advantage.
• Qualified Instrumentation Engineer/Technician (Operating voltage on system is 24v – 110v)
• Knowledge of PLCs and operating systems would be an advantage.
• Possess a minimum of valid driver’s license B

Reporting Relationship

• Business Line Manager – SRP