Performance Analytics and Insight Manager at Vodafone Ghana

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

• The Performance Analytics and Insight Manager:
• Using machine learning tools to select features, create and optimize classifiers and carrying out pre-processing of structured and unstructured data.
• Supervise the delivery of accurate, insightful, and timely analysis into the performance of the business.
• Weekly business rolling forecast inputs and actuals tracking
• Employs the innovative use of technology to automate and improve the quality, relevance, and timely generation of reports and dashboards.
• Demand management
• Provide automated reports & visualizations for financial and non-financial reporting
• Support in Internal Management data & reports
• Support in the data analytics for budgeting and planning
• Work closely with the Finance Business Partners and Commercial Analyst for all their data requirements
• Drive continuous improvement to create efficiencies in service delivery.

Job Responsibility

Key accountabilities and decision ownership:

• Supervise the delivery of accurate, insightful, and timely analysis into the performance of the business.
• Lead projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Work closely with the Finance Business Partners and Commercial Analyst for all their data requirements
• Lead and manage all organization-wide data governance activities and will have responsibility for improving the quality and managing the protection of sensitive data and information assets.
• Provide analytics and insights to the business on consumer behaviour /usage and the impact of network performance on service revenue and prepare all business forecast.
• Provide data and insights to the commercial business units and finance decision support teams to aid in conducting post-implementation reviews on newly launched products.
• Propose solutions and strategies to business challenges and lead the documentation and maintenance of business reporting definitions.
• Data mining or extracting usable data from valuable data sources and processing, cleansing, and validating the integrity of data to be used for analysis
• Analyzing large amounts of information to find patterns and solutions and Developing prediction systems and machine learning algorithms

Core competencies, knowledge, and experience

• Leadership and teamwork
• Must be able to work effortlessly within the team and across the business to drive discussions on business performance
• Must show initiative and anticipate the needs of the team and work proactively to deliver the necessary support

Innovation and change

• Must have a natural inclination for seeking out new ideas and opportunities
• Should exhibit creativity in approaching everyday challenges in the workplace
• Design, automate and disseminate interactive business reports to generate actionable insights.

Drive

• Must be able to plough through challenges and see all tasks to their conclusion
• Constructively challenge and assist EVM and the new Product development teams with data and insights to manage customer base, reduce churn and develop exciting products

Technical Competence

• Good applied statistical skills, including knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc. Proficiency in statistics is essential for data-driven decision making.
• Must have strong analytical, conceptual, and problem-solving abilities
• Must possess excellent attention to detail
• Proven experience using excel
• Experience using business intelligence tools (e.g. Tableau) 
• An understanding of budgeting procedures, methods and evaluation criteria.

Communication

• Must be able to communicate confidently both orally and in writing. Presentations to the business is a normal requirement for this role
• Must have good interpersonal skills to support working closely with the Financial teams within the business
• Must have technical / professional qualifications:
• A Bachelor’s degree in Accounting, Finance, Engineering, Computer Science or Mathematics/Statistics, Actuarial Science.
• Prior experience in the telecoms industry (an advantage but not required)
• Knowledge in AI/ML, SAP, HFM, SQL, Python, R , Power BI, Tableau and other relevant system software
• Knowledge of revenue streams within the telecoms industry (an advantage but not a requirement)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.