Personal Assistant, CEO - Mobile Money Ltd at MTN

Reports to: CEO, MML

Job Summary:

Provide administrative secretarial and personal assistance to the CEO, Mobile Money Limited to ensure effective functioning of the CEO MML office.

Job Role

• Carryout a broad variety of administrative tasks for the CEO including but not limited to managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Plan, coordinate and ensure the CEO's schedule is strictly adhered to. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office.
• Communicate directly, and on behalf of the CEO, with staff and others, on matters related to CEO's program and initiatives.
• Research, prioritize, and follow up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature and determines appropriate course of action, referral, or response.
• Provide a bridge for smooth communication between the CEO and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
• Work closely and effectively with MML teams and the CEO to keep him/her well informed of upcoming commitments responsibilities, insights and following up appropriately.
• Provide leadership to build relationships crucial to the success of the organization and manage a variety of special initiatives for the CEO, some of which may have organizational impact.
• Successfully complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on initiatives to its successful completion, often with deadline pressures.
• Any other business duties as assigned by Line Manager.

Education

• Minimum of a Degree in humanities and social sciences
• Professional Certification e.g., Certified Administrative Professional (CAP)/ Certified Professional Secretary (CPS) or related certification is required

Experience

• Minimum of 3 years relevant experience
• Prior experience in a personal assistant, executive secretary, or office manager role

Training

• Per skills analysis

Competencies

Professional/Technical Competencies

• Good analytical and thinking skills.
• Good communication skills – both verbal and written
• Good reporting and business writing skills
• Knowledge of standard office practices and procedures
• Good business manners and integrity
• Digitally savvy and curious
• Ability to follow established processes.
• Highly organized with excellent time management skills
• Good stakeholder management
• Ability to communicate clearly and concisely with clients of all levels both internally and externally.
• Highly familiar with software suites, such as Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience in creating and maintaining office management systems and procedures.
• Ability to multitask and prioritize workloads.

Skills/Physical competencies:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and commitment to the organization.
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff and external partners
• Emotional maturity
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Forward looking thinker, who actively seeks opportunities and proposes.
• Courage Skills- Effective team player, manages self-performance, extremely effective independently, good conflict management, takes and manages accountability at their level.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively.

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.