Retail Store Manager at eOutsource Ghana

Responsibilities

• Manage staff for performance and results
• Demonstrate leadership techniques that constantly recognize and encourage positive work of employees by sharing knowledge and insight in a meaningful and supportive manner (tell them), demonstrating methods (show them) and coaching them, and observing and following-up on needed improvements (have them show you).
• Respect and utilize each employee’s experience, talent, and creativity
• Responsible to make sure every shopper in the store receives outstanding service, finds a friendly environment and is communicated with properly and effectively so they become buyers and repeat customers and feel they are treated like a guest.

Requirements

• Extensive knowledge of retail business, products, and customers.
• Demonstrated ability to exceed sales performance standards.
• Excellent interpersonal, verbal and written communications skills required. Must be able to effectively communicate, delegate, motivate, coach, teach and direct people as they work.
• Must be able to identify skills in people and match to the best job, setting goals and performance standards and providing constant follow-up.
• Proven organizational ability required along with ability to multi-task in a high-pressure, fast-paced environment.
• Proven ability to apply sales techniques and processes and use them adeptly with a wide variety of customers.
• Thorough knowledge of merchandizing, workplace safety, and loss control is necessary.
• Working knowledge of personnel supervisory techniques is required, including coaching and discipline, and leadership techniques
• Typically the minimum qualifications would be Bachelor's degree in related discipline or equivalent experience required and three+ years  retail management experience.