Road Freight Commercial Centre (RCC) Lead at Deutsche Post DHL

Job Description

• We are seeking for a Road Freight Commercial Center (RCC) Lead who will be expected to Manage supplier procurement and establish as well as manage Road Freight Rate Card System and provide competitive pricing to internal and external customers.

Key Responsibilities

• Owns and maintains Country Road freight Tariffs with carriers on agreed validity
• Understanding and Managing of costing Structure of Road Freight Supplier
• Manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers 
• Drive best pricing solutions in order to maximize profitability of Road freight. Negotiate and procure best rates in market
• Review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them
• Manage and keep transport supplier (buying) register up to date. 
• Execution of global procurement strategy and decisions (rates, process, etc.)
• Monitors carrier/ station performance and initiates corrective actions.
• Increase number of winning bids through accurate & competitive completion of Road Freight estimate requests
• Ensure product profitability by managing customer selling rates and supplier buying rates
• Maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s
• Improving carrier base in country by minimum of 100% in first year and 25% YOY
• Development and Implementation of a Rate Card Model for domestic and cross border Road Freight
• Ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations and auto rating
• Standardize costing Model to ensure quick and effective turnaround timings on pricing requests
• Determine profit margin, support and follows up with Sales, Sales Support and Customer Service
• Source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road
• Follow-up with internal and external customer requests for quotes & pricing.
• Follow-up on all estimates that have been submitted to customers
• Maintain proactive communication/relationship with colleagues and managers
• Maintain and keep estimate/bid register up to date
• Supply Month End number of estimates completed, won and lost to Head of Road Freight
• Assist in rate disputes where necessary
• Use of Quote shop for 100% enquires
• Develop and execute trade-lane management, marketing and capacity overview
• Comply with company quality processes
• Ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis

Job Skills, Qualifications & Experience

• A minimum of a Bachelor’s degree in a relevant field
• At least five (5) years’ previous experience directly related to the duties and responsibilities listed above 
• Great command of Microsoft Office applications (especially Excel)
• Good time management skills
• Customer Management Skills

Negotiation Skills

• Be able to communicate with customers effectively and have a great telephone etiquette
• Be a team player
• Be able to work under pressure and be an achiever
• Must be self-motivated
• Must have good inter-personnel skills
• Good negotiating skills and be able to influence customers & suppliers
• Ability to work unsupervised
• High level of attention to detail
• Achievement oriented