JinkoSolar (NYSE: JKS) is one of the largest and most innovative solar module manufacturers in the world. JinkoSolar distributes its solar products and sells its solutions and services to a diversified international utility, commercial and residential customer base in China, the United States, Japan, Germany, the United Kingdom, Chile, South Africa, India, Mexico, Brazil, the United Arab Emirates, Italy, Spain, France, Belgium, and other countries and regions. JinkoSolar has built a vertically integrated solar product value chain, with an integrated annual capacity of 11.5 GW for mono wafers, 10.6 GW for solar cells, and 16 GW for solar modules, as of December 31, 2019.
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Provides overall support to sales, operations, logistics, internal peers and order execution with clients
Reviews and processes purchase agreements with high level of accuracy, supports sales in case of changes to be done in CRM (salesforce.com)
Provides timely follow-up to customers, order fulfilment, sales managers, and internal peers
Interacts with clients in a clear and professional manner
Collaborates with accounting department to resolve outstanding AR issues and client credit availability, taking into consideration existing orders and deliveries
Sales data consolidation and analysis
Sales Support and Order Processing:
Support Sales in maintaining customer data in CRM and SAP
Support Sales in contracting and getting contract executed
Liaises with internal departments and external logistics service providers to ensure shipment and delivery of shipment documents
Works with customer and internal departments to facilitate payment as to defined payment terms inclusive payment reminders
Monitors and checks delivery of orders, provides status updates and confirm delivery schedules
Maintains and updates internal documentation and ensures high data accuracy in ERP (SAP)Updates internal peers and customer about order fulfilment status
Monitors order fulfilment process inclusive delivery and analyses and helps to solves logistics issues
Assists in developing logistics plans and procedures
Always ensures high customer satisfaction
Always ensures compliance of internal processes and policies and external regulations
Profile:
Degree in business or engineering
Experience in sales support in a comparable industry
Good knowledge of sales support processes
Proficiency in English
Good knowledge and experience of CRM salesforce.com
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