Security Operation Centre Assistant/Driver at UNDP

Duties and Responsibilities

• Under the immediate supervision of the Security Advisor (SA), the Security Operation Assistant/Driver shall be responsible for the following duties:

Security Operation Centre

• Serving in shift-system at a 24/7 SOC which maintains a radio and telephone communication regime with all UN staff in the Area of Operation;
• Receive, process, record and pass all security related information to the appropriate quarters through the normal communication channels;
• Inform the Supervisors immediately of any incident/accident;
• Maintain communication link with the security agencies (police and military) with a view to providing the necessary assistance to UN staff members and receiving updated information on security matters;
• Register and forward all e-mail messages and messages deposited during working and off-duty hours;
• Accurately identify exact location/grid references of all incident/accidents and pass information to the Supervisors and the police;
• Maintain both electronic and manual register;
• Brief the incoming duty security operation assistant on all events, especially pending cases for which action is to be taken;
• Perform radio checks, as directed by the SA/ASC/Local Security Assistant (LSA) and Security Operation Centre Supervisor;
• Maintain up-to-date records of all security section supplies;
• Conduct residence security surveys.

Security Support

• When required, he/she will assist police during investigations in all security related incidents involving UN staff;
• Provide relevant assistance to visiting staff members requiring assistance through radio or telephone channels;
• Keep the SA /ASC / LSA and Security Operation Centre Supervisor informed of any information or incident that could have a bearing on the security of staff and property;
• Prepare and conduct security briefings.

Security Communication Equipment

• Ensure that all communication equipment (i.e. VHF and HF radios, fax mobile and land-line phones) are in perfect working conditions before the start of duty.

Administrative Support

• Assist with preparation of UN IDS and Access badges when on day shift;
• Driving office vehicle for the transport of UNDSS staff on missions/field trips and delivery and collection of documents and other items;
• Log official trips, daily mileage, fuel consumption, oil changes, greasing, servicing done and keeps a logbook up to date;
• Daily Maintenance record of the office vehicle;
• Logbooks record as monthly record and report;
• Office car is maintained in the good mechanical working conditions;
• Perform any other tasks as assigned by the SA/ASC/LSA and Security Operation Centre Supervisor.

Competencies
Achieve Results: 

• LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline;

Think Innovatively: 

• LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements;

Learn Continuously: 

• LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback;

Adapt with Agility: 

• LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

• LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident;

Engage and Partner: 

• LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships;

Enable Diversity and Inclusion: 

• LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Required Skills and Experience
Education: 

• High School Diploma or equivalent

Skills:

• Solid computers skills (MS Word, Excel, Access and PowerPoint);
• Ability to drive long distances with good knowledge of Ghana Road Map
• Prior experience with the UN system or an international NGO is required.
• Possession of a valid driver’s license
• Ability to travel
• Physically fit

Experience: 

• 4 years of experience in the field of work
• 1 year of experience in telecommunication
• 4 years of experience in driving

Desired additional skills:

• Knowledge in Vehicle Maintenance is desirable.

Required Language(s) (at working level):

• Fluency in English
• Fluency in Ghanaian language is required.