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  • Posted: Mar 9, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Webhelp creates game-changing customer journeys. As your global CX BPO partner, we design, deliver, and optimize unforgettable human experiences for today’s digital world.
    Read more about this company


    Senior Corporate Trainer

    About The Job

    Why join us

    We would like to bring you on board a Senior Corporate Trainer in Accra to make our expansion a success story and model for our future endeavours. 

    • You will use your expertise and people skills to ensure an exciting learning and development experience for all colleagues at Webhelp Ghana.

    What the job feels like:

    • In this role, you will steer our teams to success via training initiatives and activities. 
    • By building expertise and developing the team’s skills, you will be integral to maximizing performance, helping our colleagues achieve their objectives, and ensuring business growth.

    What you’ll experience at Webhelp;
    As a Senior Corporate Trainer in our team, you will:

    • Deliver training programs and manage the learning experience of the team.
    • Design learning strategies that enable Advisors to meet all the KPI’s and service levels
    • Design knowledge assessments and take actions based on the results
    • Ensure that new training materials are developed when required
    • Collaborate with the Learning and Development Manager on implementing initiatives and training sessions
    • Conduct initial training programs for associates and operational management
    • Monitor the associates’ performances and provide feedback for development opportunities
    • Define training plans and knowledge based on assessment modules

    Whom we’d like to have on our team:

    • We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity. 
    • Your natural talent to motivate others and go the extra mile for our colleagues will fit right in with what we do at Webhelp.

    We’ll be a great match if you:

    • Have between 3 – 5 years of experience in a similar role
    • Ability to manage a classroom effectively and manage pace based on multiple learning styles
    • People leadership that includes classroom and class management: remove people from the class based on attendance, assessment scores, or other criteria that negatively impact operations, training, or class progress and do so proactively on their own
    • Proven experience where trainers put learner experience and outcomes first.
    • Ability to provide specific detailed feedback on training materials when needed. This includes verbal, written, and technical.
    • Can handle unique situations confidently and solve problems quickly and effectively by critically analyzing relevant information
    • Share our values of commitment, unity, integrity, recognition, and WOW

    It would be a plus if you:

    • Are comfortable working in a fast-paced and developing environment
    • Documented customer service experience is a plus
    • Don’t meet every single requirement? At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. 
    • If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. 
    • We will do our best to match you with the right job, whether it’s this one or a future role.

    What we offer you:

    • We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialised courses to quickly climb the professional ladder.
    • Interactive onboarding and training sessions with international colleagues from all over the world.
    • Competitive salary in line with industry standards
    • A fast-paced environment with a global network of leaders, disruptors, and doers
    • Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
    • Brand new beautiful office space in the heart of Accra
    • Friendly and down-to-earth culture with fun team-building activities

    Method of Application

    Interested and qualified? Go to Webhelp on to apply

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