Senior Corporate Trainer at Webhelp

About The Job

Why join us

We would like to bring you on board a Senior Corporate Trainer in Accra to make our expansion a success story and model for our future endeavours. 

• You will use your expertise and people skills to ensure an exciting learning and development experience for all colleagues at Webhelp Ghana.

What the job feels like:

• In this role, you will steer our teams to success via training initiatives and activities. 
• By building expertise and developing the team’s skills, you will be integral to maximizing performance, helping our colleagues achieve their objectives, and ensuring business growth.

What you’ll experience at Webhelp;
As a Senior Corporate Trainer in our team, you will:

• Deliver training programs and manage the learning experience of the team.
• Design learning strategies that enable Advisors to meet all the KPI’s and service levels
• Design knowledge assessments and take actions based on the results
• Ensure that new training materials are developed when required
• Collaborate with the Learning and Development Manager on implementing initiatives and training sessions
• Conduct initial training programs for associates and operational management
• Monitor the associates’ performances and provide feedback for development opportunities
• Define training plans and knowledge based on assessment modules

Whom we’d like to have on our team:

• We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity. 
• Your natural talent to motivate others and go the extra mile for our colleagues will fit right in with what we do at Webhelp.

We’ll be a great match if you:

• Have between 3 – 5 years of experience in a similar role
• Ability to manage a classroom effectively and manage pace based on multiple learning styles
• People leadership that includes classroom and class management: remove people from the class based on attendance, assessment scores, or other criteria that negatively impact operations, training, or class progress and do so proactively on their own
• Proven experience where trainers put learner experience and outcomes first.
• Ability to provide specific detailed feedback on training materials when needed. This includes verbal, written, and technical.
• Can handle unique situations confidently and solve problems quickly and effectively by critically analyzing relevant information
• Share our values of commitment, unity, integrity, recognition, and WOW

It would be a plus if you:

• Are comfortable working in a fast-paced and developing environment
• Documented customer service experience is a plus
• Don’t meet every single requirement? At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. 
• If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. 
• We will do our best to match you with the right job, whether it’s this one or a future role.

What we offer you:

• We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialised courses to quickly climb the professional ladder.
• Interactive onboarding and training sessions with international colleagues from all over the world.
• Competitive salary in line with industry standards
• A fast-paced environment with a global network of leaders, disruptors, and doers
• Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
• Brand new beautiful office space in the heart of Accra
• Friendly and down-to-earth culture with fun team-building activities