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  • Posted: Oct 22, 2019
    Deadline: Nov 6, 2019
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    Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people sup...
    Read more about this company

     

    Service Operations Manager

    Mission

    • Key customer management and one point of contact for MRS Parts & products Sales and commercial matters.
    • Develop key and Strategic customer relationships to the next high level.
    • Responsible for Parts and MRS Products Sales growth, profitability and planning

    Role

    • Provide solid field and marketing strategy to grow the Mining & Rock Excavation Service (MRS) business in Ghana and English speaking West Africa
    • Develop and grow MRS products - both Service & Parts
    • Responsible for Key account management and Customer satisfaction. Participate in MRS Marketing activities.
    • Provide aftermarket Support to Capital divisions during tenders.
    • Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
    • Provide Parts Planning and coordinate with Logistics for inventory Planning.
    • Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
    • Responsible for Key Customer complaints and follow up.
    • Follow-up for on Receivable and Inventory reduction and efficiencies
    • Other duties and projects as assigned.

    Skills & Experience

    • Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
    • Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
    • Must have both OEM & Mine Maintenance Experience
    • Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
    • Experience in any ERP system

    Attitude:

    •  Assertive and Self-Driven
    • Passionate & motivated
    • Good time management skills
    • Good Leadership

    United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

     


     

    Method of Application

    Interested and qualified? Go to Epiroc on career2.successfactors.eu to apply

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