Service Operations Manager at Epiroc

Mission

• Key customer management and one point of contact for MRS Parts & products Sales and commercial matters.
• Develop key and Strategic customer relationships to the next high level.
• Responsible for Parts and MRS Products Sales growth, profitability and planning

Role

• Provide solid field and marketing strategy to grow the Mining & Rock Excavation Service (MRS) business in Ghana and English speaking West Africa
• Develop and grow MRS products - both Service & Parts
• Responsible for Key account management and Customer satisfaction. Participate in MRS Marketing activities.
• Provide aftermarket Support to Capital divisions during tenders.
• Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
• Provide Parts Planning and coordinate with Logistics for inventory Planning.
• Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
• Responsible for Key Customer complaints and follow up.
• Follow-up for on Receivable and Inventory reduction and efficiencies
• Other duties and projects as assigned.

Skills & Experience

• Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
• Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
• Must have both OEM & Mine Maintenance Experience
• Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
• Experience in any ERP system

Attitude:

•  Assertive and Self-Driven
• Passionate & motivated
• Good time management skills
• Good Leadership

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.