Service & Parts Manager at DEM Group at DEM Group

• Service and Parts Manager
• Strengthen our After-Sales force organization

• Establish a strong structure in terms of process control and technical knowledge.
• Grow Parts & Service departments to sustainable and profitable Business Units
• Coordinate the implementation of a viable and adequate aftersales facility in Trakwa

Main areas of responsability and tasks:

• Coordinate daily operations in a safe working environment
• Monitor technicians work and dispatch
• Improve communication with customers
• Ensure customers get proper feedback on ongoing jobs on daily basis
• Monitor jobs in progress by making sure quotes are matched and not exceeded
• Implement quality control & safety procedures
• Monitor team’s training cycles
• Ensures all department tools, equipment and vehicles are in good working order
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
• Submits all parts warranty and return claims within the required time frame.
• Maximizes use of stock discount programs to achieve management sales goals.
• Push and motivate team to make sure targets are met
• Conduct employees performance appraisals
• Other duties may be assigned