Technical Author - Ubuntu and Canonical products at Canonical Ghana

What you'll do

• Create, maintain and improve tutorials, how-to guides, reference guides and explanatory material
• Address the needs of users including developers, system administrators and end-users
• Use and explore the product in depth, to help discover where the documentation needs to be improved
• Review, road-test and improve practical guides
• Update reference and explanation material in collaboration with colleagues
• Improve and correct documentation based on feedback from users and technical support
• Read design documents and specifications
• Build, install, and use pre-release software to assist in generating proper instructions
• Standardise the structure, presentation, style and language of content across products
• Actively improve documentation, through attention to practice, process, tools and users' needs
• Contribute towards the development of documentation as a professional discipline at Canonical

Our best candidate

• Is a technical author who's comfortable working with, reading and writing code, or a programmer/developer with a record of producing excellent documentation
• Has software development experience in Python, JavaScript or other suitable languages
• Is familiar with application deployment, system operations, and infrastructure management
• Is qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science
• Is experienced working in a technical writing position
• Has excellent written and verbal communication skills
• Has the ability to assimilate technical information rapidly from a variety of sources
• Has the character and flexibility to work in a fast-paced environment
• Is familiar with command line UNIX/Linux
• Is effective working in a distributed team
• Is confident using Ubuntu Desktop for all of the above
• Is familiar with Git or other version control systems
• Has knowledge of HTML and Markdown
• Is able to travel twice a year for up to two weeks for events