KloverHarris - design, customise and implement the most feasible and fitting service to transform the digital and organisational landscape of your organisation. Our consultancy services help transform your information technology environments through sustainable planning and innovative strategies.
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The technical lead provides general support for a new and existing services that address African food companies' technical needs and is a key thought contributor to how existing services can be optimized.
The technical services lead helps administer a small portfolio of end-to-end international food safety certification services that can potentially qualify to receive loans from PFS partners that support project implementation.
The technical services lead will initiate certification education with PFS clients, educate them on the requirements of obtaining certification, and consult on which certifications, if any, are most suitable for a client.
From there, this individual will work with certification-seeking clients to complete a GAP audit with a local consultant, and review the result with the client to understand their roadmap.
They will go on to help keep the portfolio on track through regular collection and analysis of PFS data and participation in virtual meetings with stakeholders from our go- to lender, clients, and our staff across Africa.
The Technical services lead will also be responsible for utilizing the PFS innovation model to foster ideas for new high-value services for African clients. This could involve exploring client needs, delivery models, and potential partners for business assessments and access to finance.
Role & responsibilities
Lead in the execution of our end- to- end international food safety certification services,
Serving in partnership with program managers as a trusted advisor on certification and technical related matters
Serve as the operation point of contact and accountability with our partners across several African market who we formally incorporate into our certification service offering
Coordinate information about existing and upcoming technical services, keeping key documentation up to date in PFS online system, including, but not limited to:
Cient financing details
Quarterly report from clients
Impact metrics including fiscal year progress towards targets
Pipeline for upcoming service requests from clients
Lverage the PFS innovation model, data from PFS clients, and input from PFS staff and stockholders to optimize the current client financing operations and contribute to design a cohort-level service offering for PFS high-potential clients
Serve as a thought leader on the technical needs of small and mid-sized African food companies, leveraging first-hand professional experience, up-to-date industry information, and a broad network
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