Technical Services Lead at KloverHarris Limited

Description

• The technical services lead helps administer a small portfolio of end-to-end international food safety certification services that can potentially qualify to receive loans from PFS partners that support project implementation.
• The technical services lead will initiate certification education with PFS clients, educate them on the requirements of obtaining certification, and consult on which certifications, if any, are most suitable for a client. From there, this individual will work with certification-seeking clients to complete a GAP audit with a local consultant, and review the result with the client to understand their roadmap.
• They will go on to help keep the portfolio on track through regular collection and analysis of PFS data and participation in virtual meetings with stakeholders from our go- to lender, clients, and our staff across Africa.
• The Technical services lead will also be responsible for utilizing the PFS innovation model to foster ideas for new high-value services for African clients. This could involve exploring client needs, delivery models, and potential partners for business assessments and access to finance.

Role & responsibilities

• Lead in the execution of our end- to- end international food safety certification services,
• Serving in partnership with program managers as a trusted advisor on certification and technical related matters
• Serve as the operation point of contact and accountability with our partners across several African market who we formally incorporate into our certification service offering
• Coordinate information about existing and upcoming technical services, keeping key documentation up to date in PFS online system, including, but not limited to:
• Cient financing details
• Quarterly report from clients
• Impact metrics including fiscal year progress towards targets
• Pipeline for upcoming service requests from clients
• Lverage the PFS innovation model, data from PFS clients, and input from PFS staff and stockholders to optimize the current client financing operations and contribute to design a cohort-level service offering for PFS high-potential clients
• Serve as a thought leader on the technical needs of small and mid-sized African food companies, leveraging first-hand professional experience, up-to-date industry information, and a broad network