Technical Support Professional – Storage at IBM

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Ensure SLAs and Operational KPI are met
• Work as necessary with internal and external support functions when and where major incidents occur
• Attending and contributing to team and project meetings
• Contributing to the improvement or standard procedures and documentation
• Provide Hitachi storage management and integration services, storage migration, and provisioning to Hitachi Enterprise Platforms
• Data gathering and validation of source arrays or environment
• Implementation of storage design on target systems
• Migration methodology pre-meetings or validation with customer
• Migration of hosts setup and testing
• Provide Documentation of target systems design and host mapping layout
• Periodic Reporting and produce reports in terms of health of the environment
• Monitoring of storage ticket queues, storage device performance, storage integration with systems
• Attending and contributing to team and project meetings

The candidate Must be Familiar with

• Hitachi HCS and RestAPI Server
• Host Operating Systems: Windows, AIX, Linux , VMware
• Host both Physical and Virtual, HBA, SAN; fabric zoning, storage mapping
• Brocade switch support and SAN Fabric Zoning
• Migration Techniques; Hitachis Non Disruptive Migration software
• Designing, planning and setting up enterprise class storage systems
• Capacity planning and data migrations
• Recommend improvements and or alternatives
• Collaborate with other technology groups or interrelated groups to provide technical, operational and innovative expertise
• Performing Root Cause Analysis and implementing preventative measures
• Supporting and assisting with a Disaster Recovery infrastructure and procedures
• Proactively monitor health and performance of systems and infrastructure
• Document the environment portfolio and create or maintain operational procedures

Required Technical and Professional Expertise

• Minimum of Bachelor Degree in Computer Science, Engineering or relevant program and additional Certifications a plus.
• Minimum 5 years of working with Hitachi Storage infrastructure.
• Strong analytical skills with the ability to assist in resolving various systems issues for multiple integrated locations and systems