Technical Trainer at SMT Africa

Responsibilities

• As part of the After Sales department and reporting to the Technical Director, the role of the technical trainer is to prepare, conduct and evaluate training programs in line with the manufacturers’ methods, processes in order to be able to respond to manufacturer’ required competency level as well as customers’ need. Therefore, your responsibilities are :
• Evaluating technical competency level and together with the After Sales Manager and the HQ Technical Service Manager, define and set up the development needs of the mechanics/technicians ;
• Preparing and conducting training programs in line with requirements ;
• Provide end user training for clients ;
• Preparing training materials and classroom agenda ;
• Ensuring the understanding and deployment of Volvo methods within the workshop ;
• Ensuring the quality and consistency of course content throughout a course life cycle ;
• Bringing technical expertise to the SMT sales team whenever required ;
• Continuously enhance technical instructional delivery and presentation skills.

Profile

• Strong mechanical experience and background ;
• Minimum 5 years’ experience in machinery/constructions/forestry maintenance within major dealer of premium brand, together with management of “repair” service ;
• Experience in preparing, conducting and evaluating training programs ;
• Proven technical skills in truck and heavy machinery is required ;
• Proven knowledge of educational practices is required ;
• Perfectly fluent in English, French is a plus ;
• Excellent presentation and communication skills ;
• Quality and safety minded ;
• Open to travel.

Offer

• A salary in line with your experience and achievement as well as extra-legal benefits ;
• A real opportunity to enhance your experience and develop your skills ;
• A function with an international influence that combines autonomy and initiative ;
• A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.