Telesales Assistant – Meru at Harleys Limited

Responsibilities

• Lead Generation and Sales Prospecting: Proactively source and contact potential customers through outbound calls, cold calls, referrals, and databases. Ensure quality leads by assessing customer needs, purchasing potential, and decision-making capacity to build a strong sales pipeline.
• Sales Conversion: Present and promote pharmaceutical and healthcare products to clients over the phone, clearly communicating value propositions, converting leads into confirmed orders and consistently achieve or exceed sales targets.
• Customer Engagement: Develop and maintain long-term relationships with new and existing clients by understanding their needs, providing product solutions, and ensuring smooth customer experience to drive retention and repeat business.
• Pipeline and Sales Follow-ups Management: Track all customer interactions, quotations, and follow-ups using sales trackers while providing timely updates, resolving concerns, and moving prospects through the sales funnel until closure.
• Reporting and Target Monitoring: Maintain accurate sales records and submit daily, weekly and monthly performance reports. Monitor personal sales progress against set KPIs, including call volume, lead conversion rate, and revenue contribution to the commercial team.

Qualifications

• Diploma or Certificate in Pharmaceutical Technology, Sales & Marketing, Business Administration, Communication, or a related field.
• Minimum of 2 years’ experience in tele-sales, inside sales, or customer service role, preferably within the pharmaceutical, healthcare, or FMCG sectors.
• Proficient in telephone sales techniques, including lead generation, conversion strategies, and objection handling.
• Strong verbal communication and interpersonal skills, with a confident and persuasive phone presence.
• Comfortable using CRM systems, Microsoft Office tools (Excel, Word, Outlook), and other sales or customer tracking platforms.
• Target-oriented with strong time management, follow-up, and organizational abilities.
• Fluent in both English and Kiswahili. Knowledge of additional regional languages will be an advantage.
• Ref: HAR/HR/AD/059