Tools Sales and Support Representative at Sandvik

Job Description

• Optimise sales and profitability of Sandvik Rock Tools
• Training and coaching of relevant internal & customer personnel in rock tools
• Work closely with service and training personnel to optimise knowledge across departments including logistics to ensure effective forecasting of Rock Tools
• Customer site visit on regular basis with written reports
• To facilitate customer selection and ordering of rock tools
• To facilitate customer warranty claims and process
• Work as part of a Multi-disciplinary account and product team to ensure high level must win projects are delivered in time and within budget
• To conduct trials and testing of new products at customers sites
• Liaise with the factories to stay ahead of product development, as well as knowledge transfer back to the optimise sales opportunities
• Effective coaching and training of dealer personnel responsible for growing the sandvik offering in West Africa
• Preparedness to utilize working tools: CRM and system 21 software as to deliver results and capture data
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand
• Ensure that all activities are carried out in accordance with company values and current company policies and procedures
• Takes responsibility for personal development and enhancement of skills
• Takes responsibility for own safety as well as looking out for team members in line with statutory safety requirements, standards and company policy

Requirement/Skills

• Degree in Mining or Mechanical Engineering or trade background with equivalent technical knowledge, service, account management and associated product sales experience
• Minimum of 5 years experience in Rock Tools/Surface/Underground Mining and operational exposure (Underground exposure will be an advantage)
• French language skills will be an advantage
• Must possess good written and oral communication skills
• Computer literate and ability to write detailed reports
• Drivers license C (driving experience in heavy duty mining environments will be an advantage)

Special Requirements

• This position is available at Pakyi No.1 (Near Kumasi) with a high level of Mobility required
• Successful applicants would be required to work at SMC sites in Ghana and other West Africa countries