Travel Assistant at Tony Blair Institute for Global Change

Key Responsibilities

• Process travel booking forms within the defined Service Level Agreements (SLAs) to completion
• Help with the planning of travel and accommodation
• When requested, provide new starters with an induction to the travel system and policy
• Guide new joiners as they build their traveller profile
• When relevant, supporting with visa support requests
• Ensure that key travel policies are followed
• Support the planning and coordination of big travel events across the organisations, such as away days, regional and country retreats
• Work to the direction of the Travel Coordinator to ensure that the central travel desk is providing adequate coverage to the Institute’s staff and those under our instruction
• When relevant, work across departments and support People, Global Operations, and in country teams on regional relocation process
• Manage appropriate and constructive feedback from travellers and relevant stakeholders on the Institute’s TMC; escalating issues when required
• Work with the Travel Coordinator to provide relevant feedback on the Institute’s travel management system and policies
• As requested, support projects carried out by the Global Operations and Security Team

Person Specification

• Some experience in travel management and coordination is preferred
• Proven organisational skills with the ability to work under pressure with conflicting demands.
• A keen attention to detail
• Flexible and proactive attitude with customer service experience
• Willing to propose solutions and able to anticipate shifting priorities.
• Proficient IT Skills, including Microsoft Word, Excel, PowerPoint and Outlook.
• Ideal position for those looking to forge a career in Operations and Security Management
• Fluent written and spoken English (B1 / B2 with the latter preferred)