Tuning Lead - 2G/3G/4G at Ericsson

Job Description

• Drive changes in the methods, processes, and guidelines within the customer organization or internally
• Provide technical support in customer discussion, presentation, and workshop
• 2G, 3G and LTE parameter consistency checks, tuning and optimization to improve throughput, Accessibility, Retainability, Mobility etc.
• Handling customer complaints and provide solution with proper explanation report.
• Whole Network parameter audit and to provide recommendation to sort-out inconsistencies
• Necessary feature implementation and recommend parameters settings to better data services
• Participation in development of service portfolio
• Engagement with CxO level at customer end to present project updates, strategic direction, risks, and recommendations for Network improvement programs
• Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues
• Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
• Engagement with Managed Services teams to plan and coordinate common activities and develop synergies leading towards common goals 

Job requirement

• A minimum of 7 years work experience in RF Design, Initial Tuning & Optimization
• 5 years proven expertise on Tuning for in mature Network
• Knowledge and experience with data collection tools, e.g. TEMs Investigation 13.0
• Statistical and Performance Analysis (Business Object, ENIQ, M2000, NETACT, FACTS, ITK)
• Command Handling, Traffic Observation, and Alarms Management (WINFIOL, CME, MOSHELL, M2000)
• Network Planning and Performance analysis (MAPINFO, MCOM, NEXPLORER)
• Good Knowledge on the ERICSSON/HUAWEI RAN Portfolio

Skills / Qualification

• Leadership and communication skills
• Ability to interact with customer and identify area of improvement
• Result oriented with focus on product quality and customer satisfaction
• End-user / customer problem investigation and give quick remedies and solutions
• RF Related Small Tools and Macros (Exert, Google Earth, PIANO, MAPSOURCE etc.)

Personal Attributes

• Self-motivated. Ability to work under pressure and learn independently.
• Good presentation, time management and leadership skills & ability to work with diverse backgrounds
• Result oriented with focus on customer satisfaction and project delivery
• Fluent English, written and spoken.