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After operating successfully as a Discount House for eight years, Fidelity Bank was granted universal banking license as the 22nd Bank by Bank of Ghana. Currently the 7th Largest Bank in Ghana in terms of Assets, owned by Ghanaian individuals and institutional investors including Africa Capital, SIC Life, SSNIT etc.. The vision of Fidelity Bank is to beco...
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JOB PURPOSE
To manage and supervise all Branch activities within the Bank’s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximising customer service standards
DIMENSIONS
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
KEY RESULT AREAS
Operational Cost
Service Quality
Controls
Customer Service
PEOPLE MANAGEMENT
RISK AND CONTROL
COMMUNICATIONS AND WORKING RELATIONSHIPS
Risk and Compliance
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