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  • Posted: Sep 27, 2022
    Deadline: Not specified
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    mPharma's mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications.
    Read more about this company

     

    Driver

    Position Description

    • As a driver, your role primarily involves getting our products to the customers in the most efficient, timely and cost-effective manner. You will play a key role in fulfilling mPharma’s promises to customers and in meeting those customers’ expectations. 


    Key Responsibilities

    • Ensure timely delivery with the right stock at the right location. 
    • Improve route plan and load scheduling to ensure prompt and multiple deliveries to the facilities on our network and timely pick up of procured items from suppliers to the shop floor. 
    • Ensure timely receipt of all signed delivery notes from facilities to be shared with the Transport officer within 24 hours. 
    • Regularly update and communicate the delivery status of all goods to the Transport and Logistics officer within the hour of deliveries. 
    • Work with the warehouse team and transport officer to ensure the final inspection of orders packed and safe loading of orders for dispatch. 
    • Conduct daily vehicle inspections using the Supply Chain unit vehicle checklist to ensure vehicles are in good shape for daily operations. 
    • Report any faults or mechanical issues to the Logistics Officer.
    • Fill out the vehicle checklist sheet for every distance covered.
    • Abide by the company’s safety protocol in the execution of the above and any other assigned tasks. This includes the following.


    Safety Protocol

    • Compliance with all road safety regulations, and possession of your licence for all trips.
    • Ensure all safety equipment is in the vehicle at all times and in good condition for use. 
    • Do not drive under the influence of anything that goes against road safety regulations. e.g alcohol, drugs and etc. 
    • Ensure zero accidents. 
    • Drive within the required speed limit.


    Our Ideal Candidate

    • Licensed vehicle driver with at least 2 years of driving experience.
    • Conversant with motorist code of conduct and use of GPS or maps.
    • Ability to work efficiently with all team members within and outside the unit.
    • Must pay attention to detail even under work-related pressure.
    • Efficient at multitasking.
    • Smartphone literate.


    Qualifications

    • Minimum qualification of SHS WASSCE Certificate is required.
    • Valid driving license.

    go to method of application »

    Inventory Control Associate

    Position Description

    • We are looking for highly experienced candidates to champion the mPharma Ghana Inventory Control Management.
    • The candidate will interface with a wide variety of stakeholders in the Ghanaian healthcare space: manufacturers, insurers, distributors and providers.
    • The associate will also become a key part of mPharma’s data collection process and provide data analysis that will drive critical business decision-making.
    • The Role sits in the supply chain unit and Reports to the Distribution and Warehouse Manager.


    Key Responsibilities

    • Creates, edits and manages the Verified Drug List and Streamlined Formulary
    • Responsible for monthly stock counts for own warehouse as well as partners’ locations and generates variance reports
    • Maintains and manages inventory movements and locations
    • Works with the warehousing team through daily spot checks in order to guarantee high inventory record accuracy (IRA)
    • Responsible for receipts of new stock, returns, back-orders, and associated issues, while adhering to strict accounting and auditing procedures.
    • Conducts stock count training for interns across the region.
    • Ensures strict adherence to process guiding stock taking.  
    • Generates complete date consolidated stock count data for all stakeholders. 
    • Responsible for validation of processing of deliveries and withdrawals on SAP.
    • Ensures routine data management regarding inventory, which involves evaluating and monitoring usage, analyses and periodic stock rotations to minimize excess as well as Slow and Obsolete (SLOB) stock.
    • Provides support for the warehouse managers on SAP routine checks, and management of errors that might affect the inventory.
    • Generates and provides daily reports on inventor Operations, stock position, and stock adjustments across all warehouses and facilities. 
    • Conduct daily and weekly Audits on the delivery notes generation, Receipt Notes generation and other Stock movement documents to ensure compliance and accuracy.
    • Validates and shares monthly supply data to ensure the smooth billing process
    • Ensures prompt and proper valuation of all mPharma stock both in own warehouses and partners’ facilities
    • Provides timely and accurate reports to key stakeholders.
    • Generate the complete End of Year Valuation Report to all stakeholders.


    Our Ideal Candidate

    • Fluent in English with excellent writing, analytical and organizational skills
    • A strong work ethic and a “can-do” attitude that requires minimal or no supervision
    • Proficient in Microsoft Office Suite, and Google Suite specifically Excel and google Sheets. Experience with SAP is preferred
    • Critical thinking, problem-solving, and organizational skills are mandatory
    • Must be able to understand internal and external customers’ needs and how to meet them
    • Must have the ability to create and disseminate transparent databases in order to guarantee access to data by parties who need to use it
    • Must be comfortable with all data formats and the conversion of data from one format to another to enable standardization and access
    • Be willing to work for extended periods of time without supervision from a manager
    • Must have sufficient understanding of the different methods of preventing data breaches and make sound judgment calls on new software to be implemented into current systems
    • Must be enthusiastic about using analytical methods to solve problems and convince managers/colleagues to see the benefits of work created
    • Be proficient in programming languages such as R, Python, SQL, C or Java and have strong database design and coding skills.
    • Excellent Data mining and strong analytical skills
    • Possess  admirable people management skills
    • Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services is desired
    • Strong interpersonal skills to network with new people and develop business relationships.
    • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives. 


    Qualifications

    • A bachelor's degree in supply chain management, or any other relevant discipline
    • At least 1-3 years of experience in SAP usage or other enterprise resource software will be an added advantage
    • At least 3-5 years in a Business / Data Analytics role
    • At least 1-2 years of people management experience
    • At least 1-3 years of experience in the Pharmaceutical or FMCG industry as an Inventory Analyst/Controller
    • Spotless business and personal background

    go to method of application »

    Planning Coordinator

    Position Description 

    • This role sits within the Supply Chain function. As the Demand & Supply Planning Coordinator, you will create and maintain forecast models for our customers, incorporating business intelligence and forecast information gathered from sales, marketing, finance, retailer data, and other sources (i.e. Nielsen or other syndicated consumer data).
    • The Demand & Supply Planning Coordinator is the integration point into the sales and commercial organization. This position leads the dialogue each month for their respective customers and products with key counterparts in the Sales and Marketing teams.


    Key Responsibilities

    • Develop long-term sales forecast as part of the M process used by the business for short and long-term capacity planning, materials planning and third-party supplier forecasts.
    • Work closely and will build close relationships with customers and supply chain contacts to deliver optimum product availability.
    • Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
    • Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
    • Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
    • Ensure that risks to business are escalated within business-wide category planning forums with Root cause analysis and recommendations for mitigation.
    • Map out demand drivers assumed in the forecast & validate them against statistical and historical events.
    • Interact with provider engagements, operations and finance to understand demand forecast drivers.
    • Lead forecast bias and forecast error corrective action within the categories.
    • Utilize a collaborative and consensus approach by working with provider engagement and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.
    • Use and maintain the Demand Planning software as the primary forecasting system tool and support projects around forecasting.
    • Provide input for Supply Planning in developing inventory strategies on existing items, new products, and product phase-outs.
    • Closely coordinate and communicate customer action plans with supply planning.
    • Monitor and communicate any imbalance or potential KPI miss with options to mitigate on a weekly and monthly basis. 


    Qualifications

    • A minimum of 2 years of experience in the supply chain, planning, logistics, or related fields is required.
    • Knowledge of Integrated Commercial Planning, S&OP and the demand planning process is required.
    • A degree in Supply Chain, Logistics or any related discipline is preferred.
    • Experience of working in the FMCG industry with a proven track record in the supply chain, demand planning and customer collaboration.
    • Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts.
    • Working knowledge of software related to demand planning is preferred.


    Our Ideal Candidate

    • Possesses strong analytical and IT skills.
    • Demonstrated strong time management and organizational skills.
    • Demonstrated communication and problem-solving skills to interact with people at all levels and proactively and resourcefully solve problems in dynamic environments.
    • Good team player with the ability to support and lead to achieve common goals.
    • Experience managing internal communications, and working cross-functionally to deliver results.
    • Strong interpersonal and quality decision-making skills based on analysis, facts, wisdom and experience even under time pressure.

    go to method of application »

    Marketing Associate

    Position Description

    • A central feature of our QualityRx program is establishing the pharmacy as a primary healthcare center.
    • mPharma works closely with partner pharmacies within the QualityRx network on initiatives to increase footfall and expand the customer base and satisfaction.
    • Our overall objective is to allow pharmacies to offer more than just dispensing medication. mPharma is keen on ensuring that patients can see the pharmacy as a place to access all their primary care needs.
    • You will work with the primary care team and other stakeholders to promote the service and drive patient adoption and satisfaction.


    Key Responsibilities 

    • Working with retail teams, community health nurses in interacting with patients and potential mutti members to understand the key patient needs at communities where mutti pharmacies are. 
    • Interacting closely with patients and potential customers to understand who they are, what their health care requirements are and how to connect with the target markets.
    • He/she will advise the team on strategic locations/spots to conduct community health outreaches, also plan and execute this strategy.
    • He/she will work with the team to create strategies to drive consultations and adoption of patient support programs 
    • Manage and collaborate with agencies and stakeholders, identify and initiate partnerships with new vendors.
    • Work with an agency to design print materials brochure, flyers, branded t-shirts, logos, signposts, and all other marketing tools.
    • Develop and monitor campaign budgets
    • Prepare accurate reports on our marketing campaign’s overall performance on a monthly basis
    • Coordinate with advertising and media experts to improve marketing results
    • Work with the health services team to create educative content and materials for primary care marketing 
    • Strategizing with the team to come up with fresh, innovative ideas/or modify existing ones


    Qualifications

    • Bachelor's degree in marketing, business administration, communications, or another related field.
    • 5+ years of professional experience in marketing communications


    Admin

    • This position reports to the Global Marketing Manager, Primary care.

    go to method of application »

    Onboarding Junior Associate

    Position Description 

    • mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as an On-Boarding Associate for QualityRx.
    • This position supports the team in the on-boarding of new QualityRx facilities by working with other internal stakeholders of the business.


    Key Responsibilities

    • Manage the onboarding process of the pharmacy after signing (hands over to the post-onboarding team after launch/opening).
    • Work with the refurbishment team on the renovation project:
    • Budget and design
    • Coordinate with the refurbishment and provide updates to Lead
    • Liaise between pharmacy owners and refurbishment team


    Stock:

    • Provide existing drug list of the pharmacy to SCM for stock count exercise
    • Coordinate with SCM and pharmacy team on stock count exercise
    • Coordinate with data & ops and SCM on starter pack list using the consumption profile to inform 1st PO
    • Work with the facility in placing their 1st PO and coordinate delivery of the order. 
    • Provide pharmacy staff with the requisite training on customer service, Bloom/Mutti app training, pharmacy services training.
    • Coordinate with the Mutti team on Launch (health) screening including marketing of the health screening.
    • Supervise the setup of the Pharmacy with mPharma-branded materials and Mutti marketing materials (Mutti Basket) in preparation for opening and/or launch. 
    • Coordinate facility set up by Tech and Supply chain including drug list, unit of sale, and prices.


    Our Ideal Candidate

    • Thorough understanding of Project management and influencing stakeholders 
    • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa
    • Thrive on achieving success in a target driven environment
    • A strong work ethic and a “can-do” attitude that requires minimal supervision
    • Fluent English with excellent writing, verbal, analytical, and organizational skills
    • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
    • The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Key Account, Technical, and Supply Chain teams)
    • Frequent travel within assigned territory


    Qualifications

    • Bachelors’ degree 
    • Project Management is a plus
    • 2+ years experience in Administration, Project Management  in the healthcare sector

    go to method of application »

    Project Coordinator

    Position Description 

    • mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our QRx Refurbishment team as a Project Coordinator.

     
    Key Responsibilities

    • Coordinate project management activities, resources, and information on the QRx renovation project.
    • Break projects into doable actions and set timeframes with the Contract Architect.
    • Communicate with Pharmacy owners on renovation plans including designs and timelines. 
    • Provide maintenance support to partners post onboarding with Support from the Pharmacy Services Associate.  
    • Work with Renovation firms to provide the most cost-effective and value-for-money budgets through estimate review provided by the firms. 
    • Work with Onboarding Associates and in monitoring project progress and handle any issues that arise. 
    • Act as the point of contact and communicate project status to all participants.
    • Ensure the renovation schedule is within agreed timelines. 
    • Support Onboarding Associate in preparing the Pharmacy for opening/launch. 


    Our Ideal Candidate

    • 1+ years experience in Construction and Project Management  in the healthcare sector
    • Understanding of Project Management and influencing stakeholders 
    • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa.
    • Thrive on achieving success in a target driven environment
    • A strong work ethic and a “can-do” attitude that requires minimal supervision
    • Proven work experience as a Project Coordinator or similar role
    • Experience in project management, from conception to delivery
    • An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
    • Solid organizational skills, including multitasking and time-management
    • Strong client-facing and teamwork skills
    • Familiarity with risk management and quality assurance control
    • Strong working knowledge of Microsoft Project and Microsoft Planner
    • Hands-on experience with project management tools (e.g. Basecamp or Trello)
    • Fluent English with excellent writing, verbal, analytical, and organizational skills
    • The ability to thrive in a matrix environment which requires working with multiple teams internally and externally.
    • Frequent travel within assigned territory


    Qualifications

    • Bachelors’ degree in Bachelor of Science Quantity Surveying or Project management with construction experience
    • PMP / PRINCE2 certification is a plus
       

    Admin

    • This position reports to Country Lead - QRx

    go to method of application »

    QRX Sales Associate

    Position Description 

    • mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Sales Associate for QualityRx in the Ashanti Region


    Key Responsibilities

    • Deliver on assigned facility targets and associated high revenue contribution.
    • Conduct pharmacy assessment using the GH-QRx scorecard.  
    • Engage potential community pharmacies; effectively communicate the values of mPharma and QRX Model Pharmacy Program.
    • Build and maintain strong relationships with providers (QRx Pharmacies) in your assigned region through the organization of provider meetings and the application of other methodologies for customer acquisition.
    • Lead initial engagements, signing contracts, and ensuring a smooth transition to the Refurbishment and On-Boarding team to maintain the service and relationships.
    • Retrieve data on historical sales, operation expenses, business operation certificate, Pharmacy council certificate, and liabilities and share with the Sales Team Lead-QRx.
    • Submit weekly Scouting Reports to the Sales Team Lead-QRx.


    Our Ideal Candidate

    • 2+ years experience in Sales and Marketing in the healthcare sector
    • Understanding of business development initiatives and influencing stakeholders 
    • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa
    • Thrive on achieving success in a target driven environment
    • A strong work ethic and a “can-do” attitude that requires minimal supervision
    • Fluent English with excellent writing, verbal, analytical, and organizational skills
    • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
    • The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Key Account, Technical, and Supply Chain teams)
    • Frequent travel within assigned territory
    • Existing client/pharmacy list.


    Qualifications

    • Bachelor’s degree in Sales or Marketing
    • Healthcare background preferred


    Admin

    • This position reports to the Retail Expansion Lead

    Method of Application

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