Career opportunities at Transsnet Payments Ghana Ltd (PalmPay)

Job Description
As a Business Development Manager, you will focus mainly on building long-term relationships with the Financial Institutions and support the HQ where needed. We also expect you to be a strategic thinker with analytical mind and strong problem-solving skills.
Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• A HND or Bachelor’s degree
• Excellent interpersonal and written and oral communication skills.
• Computer skills
• More than 1 year of customer service experience
• Experience with telephone, online and outbound calls
• Reception etiquette and speech skills
• Flexible and willing to work according to the needs of the business, such as night shift and overtime on holidays/weekends, etc
   

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Job Description

We’re looking for an experienced Product Analyst who is passionate about our mission of driving financial inclusion in Africa and inquisitive about the Fintech space in Ghana and the rest of the world. In this role, you will be responsible for evaluating the PalmPay app and other company’s products, comparing them against competitor offerings and matching them with market trends, analyzing market data, identifying consumer behaviors and trends and making recommendations from a local perspective.

This role is based in Accra, Ghana head office and requires a keen eye for details, super-analytical and presentation skills. We are looking for someone who has a deep knowledge of the fintech industry and great research capabilities to join the local product team and provide quality reports to aid informed product development.
Job Roles & Responsibilities

• Evaluate PalmPay products and compare them against industry trends.
• Develop an understanding of company products to meet the company's current and future needs.
• Monitor competitor's products as well as market conditions, analyze market data, trends, and behaviors.
• Render weekly, monthly and quarterly reports and presentations on market dynamics, local and international competitor trends and activities.
• Provide assistance with product and rating reviews.
• Collating and analysing feedback from both existing and new customers.
• Conducting various usability tests with a cross section of users.
• Participate in both structured and unstructured consumer research for deep product insights.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve product development.

Requirements

• Bachelor’s degree in business, economics, mathematics or any related field
• Minimum of 3 years experience in product analysis
• Proficient in MS Office suite and familiarity with and willingness to use online collaboration tools such as Google Drive suite etc
• Ability to work in a fast paced work environment
• Strong written and verbal communication skills
• Excellent multitasking and problem-solving abilities
• Exceptional analytical & time-management skills
• Should be strongly self-motivated and can work independently
• Good copywriting, presentation, excel and powerpoint skills