Career Opportunities at Transsnet Payments Ghana Ltd (PalmPay)

Job Responsibilities

• Assist in the monitoring of payment channels including but not only focusing on banking,switching company, financial technology company, payment system service provider (PSSP), PTSP, etc. 
• Work closely with internal settlement, products, operation and compliance teams to fully understand payment channel requirement.
• Develop and adjust business development plans of connecting payment channels based on different sets of strategic priorities. 
• Ensure payment channels has stable connection with our system and provide quick response to any channel related issue.
• Work closely with operation teams to suggest and recommend new initiatives that could improve customers experience with the usage of our mobile application and payment system. 
• Assist in preparing competitor's product comparative analysis, identifying areas for improvement of our company's product and channel capabilities.

Qualification & Required Skills

• 0 years of experience in channel operations 
• Bachelor's degree in a Tech related field or any discipline
• Strong desire to succeed
• Willingness to learn
• Excellent listening, analytical, presentation, and problem solving skills.
• Excellent organizational, planning, and time management skills.
• Flexible – ability to work in an ever changing and demanding environment.
• Ability to manage ambiguity.
• Ability to develop strong relationships with colleagues and negotiate consensus effectively.
• Ability to collaborate and communicate with senior managers and other influential stakeholders.
• Committed to continuous learning and ability to develop an in-depth understanding of the project requirements.
• Resourceful – ability to solve complex problems.
• Drive for results.
• Ability to handle risk, uncertainty, and changing direction.

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Your daily adventures will include:

• Gather ideas from our users and teams around the world
• Figure out which features should be built and prioritize them based on data and user survey
• Work with our design teams to optimize the user interface experience
• Work with our engineering teams and conducting various usability tests with a cross section of users
• Monitor competitors’ products updates and campaigns, generating insights compaigns should be done to acquire new users and activate dormant users to HQ team
• Render weekly, monthly and quarterly reports and presentations on market dynamics, local and international competitor product trends and promotion activities.
• Conducting user survey face to face and on calls on regular basis and generating insightful report to HQ team
• Working on a wide variety of content, including in-app (UX) copies,in-app notification & sms message promotional copies, in-app activties & compaign copies

We Are Looking for(Requirements)

• At least 3 years of experience in a similar role for building consumer products, ideally on mobile, preferably in top tech companies
• Excellent copywriting skills in English with ability to write creative copy
• Hands on experience with basic product manager tools, like data analytics platforms
• Rich experience in conducting user survey and market survey
• Ability to work in a fast-paced work environment

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About the Role:

• We are looking for a strong Middle-Senior Engineer to work in the payment network team, who is responsible for designing and investigating on channel integration.
• As a self-motivated and enthusiastic member of our team, you will work with extremely hardworking peers in a fun environment.
• You will work in an agile environment with a focus on problem solving and engineering perfection.

Job Responsibilities:

• Work throughout all phases of the channel integration process independently as well as work jointly with other team members
• Collaborate with architects, product management, developer, QE and Operations teams to work innovative solutions alignment to development goals and principles
• Produce clear, well-documented debug report docs, and participate in issue fixing, service stable improving with developers, analysts, and product managers. Good understanding business problems.
• Responsible for leading engineering support, release, and on-call responsibilities for an always-on 24x7 site.

Job Requirements:

• 8+ years of software design and IT support experience, solid foundation in computer science.
• 5+ years of experience in software development using Java, SOAP, RESTful Web Services, Micro Service. Experience with shell script, network is a major plus.
• Strong experience in Fintech, Bank industry, Telco's  or similar is preferred.
• Ability to adapt to changing business priorities and to thrive under pressure
• Excellent decision-making, communication and collaboration skills

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Job Responsibilities

• Monitoring biller channels including but not only focusing on airtime, data, TV, water, ECG, betting, insurance etc.
• Work closely and manage good relations with every biller channel partner
• Work closely with internal settlement, products, operation and compliance teams to fully understand biller channel requirement.
• Develop and adjust business development plans of connecting biller channels based on different sets of strategic priorities.
• Ensure biller channels has stable connection with our system and provide quick response to any biller channel related issue.
• Work closely with operation teams to suggest and recommend new initiatives that could improve customers experience with the usage of our bill payment service.
• Prepare competitor's product comparative analysis, identifying areas for improvement of our company's product and biller channel capabilities.

Qualification & Required Skills

• At least 3 years of experience in biller channel operations
• Bachelor degree in a tech related field
• Excellent track record and background in channel operations management and leading  transformation.
• A very solid understanding of  (region, market place, competition
• Know the competition – channel model and structure
• Excellent listening, analytical, presentation, and problem solving skills.
• Excellent management skills – ability to lead direct and virtual teams and manage projects successfully.
• Sound understanding of critical drivers and associated priorities.
• Excellent organizational, planning, and time management skills.
• Flexible – ability to work in an ever changing and demanding environment.
• Ability to manage ambiguity.
• Ability to develop strong relationships with colleagues and negotiate consensus effectively.
• Ability to drive change and execute.
• Ability to collaborate and communicate with senior managers and other influential stakeholders.
• Committed to continuous learning and ability to develop an in-depth understanding of the project requirements.
• Resourceful – ability to solve complex problems.
• Drive for results.
• Ability to handle risk, uncertainty, and changing direction.

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Description

• We’re looking for an experienced and creative Marketing Manager who is passionate about our mission of driving financial inclusion in Ghana. In this role, you will be responsible for the planning and execution of our local brand strategy and campaigns with a focus on digital marketing.
• The role involves close collaboration across the business.
• We are looking for a strong project manager and relationship builder and ‘swiss army knife’ type marketer who knows how to be scrappy and has experience executing various channels and is excited about getting stuck into new challenges. 

Responsibilities

• Propose, plan, execute and report on integrated marketing campaigns and activities in line with company brand positioning and growth targets.
• Conduct regular market, competitor and customer research 
• Work collaboratively across the organisation to seek input and build buy in and alignment for proposals and plans and report on results on a regular basis
• Launch and manage marketing channels. This may include PR, ATL, OOH, BTL, online and content marketing
• Effectively project manage initiatives and workflows involving multiple stakeholders such as team members, interdepartmental colleagues, agencies and freelancers 
• Transparently plan and track results using online collaboration tools, task lists and dashboards
• Prepare marketing budgets and monitor and track marketing team expenses 
• Coordinate, coach and upskill a team of marketing associates and creatives, working hand in hand with other team members on execution 

About you

• A Bachelor’s degree with a minimum 2.1 classification - additional marketing-specific qualifications or training a plus
• Minimum of 3 years’ work experience, ideally including in the fintech sector
• Creative and curious - you are brimming with ideas for campaigns and initiatives and are always learning
• You have a track record of executing successful ATL & PR campaigns in the Nigerian market on budget and within agreed timelines
• You apply a data-driven approach to your work and optimise campaigns based on analysis of key KPIs
• You are strongly self-motivated and can work independently to drive projects
• You have experience supervising and coaching others 
• Excellent copywriting, presentation, excel and powerpoint skills
• Familiarity with and willingness to use online collaboration tools such as Google Drive suite and company chat platforms.