Career Opportunities at Webhelp

As a Recruitment Specialist in our team, you will:

• Attract candidates by using databases, social media, job fairs, among others
• Conduct interviews to assess applicants’ relevant knowledge, skills, experience, and aptitudes
• Establish a relationship with different departments and Managers to validate information
• Prepare and onboard new employees to become fully integrated into our company
• Build a good relationship with candidates during the selection process by becoming a trusted recruiter
• Create, update, and maintain analytical reports and databases

Whom we’d like to have on our team

• We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity.
• Your natural talent to help others and go the extra mile for our new colleagues will fit right in with what we do at Webhelp.

We’ll be a great match if you:

• Professional proficiency in English
• Have a minimum of 2 years of experience in a similar function
• Pride yourself on your communication and presentation skills – verbal and written
• Have experience with sourcing techniques
• Are highly organized with good time management skills
• Have a good understanding of referral programs
• Share our values of commitment, unity, integrity, recognition, and WOW

It would be a plus if you:

• Are familiar with recruitment process methods (hiring profile, assessments, interviews, and ongoing follow-up)
• Have a degree, preferably in Human Resources or similar
• Are familiar with Applicant Tracking Systems and resume databases
   

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What the job feels like

• In this role, you will be a driver of performance excellence working with our training team and team leaders. You bring strong experience to guide the CSA team by strengthening the quality assurance activities and ensuring focus Is placed on the right Individuals and areas of risk.

As a Quality Analyst in our team, you will:

• Identify, codify, share, and implement continuously best practices in order to deliver excellent customer satisfaction and quality
• Support with the implementation of new processes and procedures
• Work with the team leaders and trainers to identify areas for improvement, develop plans for change, and monitor progress toward goals
• Ensure the quality In the CSA team Is top notch - analyse contacts and communication on all channels by performing audits
• Monitor and evaluate the quality and compliance with customer relations standards
• Coach team leaders and trainers on new processes and give calibration sessions
• Perform deep dive analysis to Identify root cause of customer feedback
• Utilise data to track quality metrics and KPIs and build reports to share with the wider team

Whom we’d like to have on our team

• We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity. Your natural talent to support and guide your team mates will fit right in with what we do at Webhelp.

We’ll be a great match if you:

• Demonstrate a strategic vision and strong experience in how to improve quality practices
• Are passionate about People, Service, and Performance
• Have a minimum of 2 years’ experience in a similar role (Trainer, Senior Team Lead, Project Manager)
• Pride yourself on your interpersonal skills as well as presentation and communication skills
• Exhibit emotional Intelligence, active listening and reliability
• Are action/results oriented and manage time efficiently
• Have sound business acumen and consumer mindset
• Demonstrate flexibility, initiative, and willingness to drive change
• Share our values of commitment, unity, integrity, recognition, and WOW

It would be a plus if you

• Are comfortable working in a fast-paced and developing environment
• Have a bachelor’s or master’s degree, preferably in Project Management, Business or similar