Career Opportunities at MTN Ghana

Job Summary:

Responsible for the overall coordinating and gathering of information required to produce Project performance reports related to Strategy Projects KPIs and contribution to the business objectives.

Context:

• MTN Ghana’s business plan
• MTN’s policies, procedures, and processes
• Organization-wide customers with high expectations.
• Performance driven environment
• Dynamic and highly competitive telecommunication & ICT industry
• Diverse Cultural environment
• Group best practices & standards alignment
• Highly legal and regulated environment
• Listed Organization
• Diverse cultural environment
• Unionized environment
• Regionalization & structure implication

Key Tasks:

• Assists the business in the development of CEO Strategic projects KPIs.
• Analyze project business plan and perform benefits realization for Strategic projects.
• Analyze reports from finance and commercial strategies and provide insights for decision making.
• Ensures the delivery of Strategy projects requirements through verification of outputs from Strategy delivery teams.
• Perform ROI analysis on business case for Strategy projects.
• Assist in Budgeting and forecasting process of Strategy projects.
• Evaluate financial performance of technology projects by comparing and analyzing actual results with plans and forecasts.
• Identify and drive process improvements including creation of standard reporting tools, excel and Power BI dashboards to enhance reporting.
• Identify and report on costs and business savings initiatives on Strategic projects.
• Enforce EPMO policies and procedures required to guide cost analysis.
• Support business transformation processes related to Strategic Projects
• Serve as a change agent in creating EPMO Framework awareness in the Strategic Project space.

Education:

• A university degree in Finance / Business Management / Computer Science/ Engineering or equivalent Business qualification
• PMP Certification is an added advantage.

Experience:

• 3 years’ experience in a similar role in the Telecoms Industry

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Job Description

Mission/ Core purpose of the Job

Deliver Shareholder value including, financial and human capital returns, positioning in the marketplace and adding economic value to the OpCo Operations within the social, political and economic context of the country and within the MTN GlobalConnect

The role will provide leadership to position OpCo FibreCo at the forefront of the industry. Develop a strategic plan to advance MTN GlobalConnect’ s mission and objectives and to promote revenue, profitability and growth as an organization.

Drive MTN GlobalConnect’ s ambition to build a reliable terrestrial (Overhead &Underground) fibre footprint supporting high-speed connectivity across the country.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The MD/Country Head will be accountable to achieve the following objectives:

• Strategy Development and Implementation
  • Build a compelling and innovative Opco strategy that reinforces the current patron base and attracts a wider variety of new patrons; to ensure a sustained economic value driven business
  • Leverage the scale of MTN to deliver future commercial benefits with a view to rapidly improve commercial performance within the next 2 years
  • Lead the creation of the OpCo strategy, in collaboration with functional leads, aligning it with the overarching Group mandate
  • Oversee implementation of the strategy by means of providing OpCo-wide direction, structure, frameworks, models, plans and roadmaps
  • Lead regular review of the OpCo strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem. Ensure that the same is cascaded to the functional leads
• Staff Leadership and Management
  • Build and manage a high performing team by providing leadership, role clarity, training and career development.
  • Source, induct and manage talent in accordance with legislative guidelines
  • Continually develop a culture of strong collaboration and effective team working
  • Ensure open communication channels with staff and implement change management interventions where necessary
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
  • Performance manage resources in accordance with HR policy and legislation where necessary
  • Actively participate in leadership team and develop skills of own team
  • Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Governance
• Strategic Meetings
• Chair the executive committee to align on strategic goals and key operational decisions
• Serve on the board of OpCo FiberCo to ensue board mandates and shareholder objectives are met
• Lead strategic meetings, ensure relevant participation and provide guidance and input in the various discussions
• Lead OpCo wide transformation initiatives, elicit inputs from relevant parties
• Lead strategy development and implementation of adequate risk mitigation and controls across all functions
• Oversee evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Approve new initiatives & projects in the Opco
• Approve proposals on change initiatives SLA, policies and procedures where required
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to the Board/GlobalConnect CEO
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Review all projects initiated in the OpCo
• Review and finalise objectives, targets and budgets for the OpCo
• Review key risks, issues and dependencies and monitor mitigation actions taken by the different functions
• Manage budgets and oversee compliance
• Provide approval regarding tactical changes, when required
• Chair tactical meetings, when required
• Performance
• Monitor performance and alignment with global strategy
• KPI approval and exception performance review
• Reporting
• Report on a monthly basis to the Board and GlobalConnect CEO relating to progress made within the OpCo and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Develop and manage OpCo’s budgets in line with business objectives
• Analyze and approve initiatives aiming the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
• Operational Delivery
• Overall Leadership:
  • As the leader of all the functions across the OpCo, the role is accountable to:
  • Establish, monitor and align the direction, strategy and results of the functions, collectively and as individual work areas in the OpCo
  • Manage and drive revenue growth and EBIDTA in line with board and shareholder expectations.
  • Manage revenue portfolio in excess of USD 15-20 Mn
  • Lead and drive an integrated solution development and problem-solving philosophy across the functions. Guide functional leads to further cascade it in their respective functions
  • Oversee functional monitoring of true-value metrics to measure the impact and benefit of each function to the OpCo and in turn, GlobalConnect. Lead continuous improvement across all functions
  • Owner of partnerships and alliances for all key strategic priority areas in the OpCo
  • Serve as the face of the OpCo and liaise with all key external stakeholders
  • Participate in key seminars / forums as the brand ambassador for GlobalConnect and respond to strategic queries on the business
  • Drive Corporate and Social responsibility
• Delivery Leadership:
  • As the delivery leader of the OpCo, the role is accountable for the following work area outcomes:
• Strategy, Governance & Reporting
  • Create value for MTN & GlobalConnect with key external stakeholders (regulator, government, etc) in order influence public policy decisions
  • Inspire confidence with the investor community and enhances the company reputation when dealing with stakeholders and media
  • Cascade the Group’s functional strategies to the OpCo and ensure that all functional leads embed the same within their respective functions
  • Deliver agreed business goals in accordance with overall business strategy with a high focus quality of service and customer experience
  • Responsible for governance and compliance to national regulations and internal best practices
  • Deliver results under the guidance of the Board and GlobalConnect CEO, abiding by all the set directives and regularly reporting compliance
• Functional Operations
  • Provide overall direction by identifying new opportunities, analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them for business value add
  • Lead and manage the Go-To-market strategy in line with overall strategy
  • Work with the regional sales teams to maximize operational efficiencies & sales
  • Strategic management of the overall financial performance of each product and commercial expenses by analysing and controlling financial reports, creating and administering commercial budgets
  • Ensure all relevant activities, trends, revenues and costs are reported on effectively for governance and business purposes
  • Manage and prioritise decisions to maximise return on investment capital and implement cash upstreaming measures in line with expectations
  • Partner with risk& compliance and legal & regulatory functions to ensure that the company is protected from any risk emanating from non-compliance to legal statutes, attack from malicious practices etc
  • Monitor and approve technology roadmaps for the short to long term, ensuring that standards, processes and policies set forth by the Group Technology team are duly complied with by the function
  • Directly oversee all Corporate Secretarial activities, ensuring that the Opco maintains the highest standards of Corporate governance and regular business heath is reported to shareholders and internal stakeholders
  • Build and maintain strategic relationships within the industry and in local regulatory / legislative bodies
  • Represent OpCo in seminars and external forums
• Managerial / Supervisory Responsibilities
  • Accountable for the morale, performance, and development of the Opco’s human capital
  • Align function’s values with GlobalConnect’ s  brand values
  • Coach and mentor direct reports and manage Exco members
  • Ensure adequate succession planning and that succession plans that are in place are achieved
  • Ensure effective management of diversity among personnel in the function
  • Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
  • Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
  • Provide guidance and leadership ensuring future focus and current efficiency
  • Recruit and build a world class management team
  • Set goals and objectives for direct reports, monitor progress and maintain motivation

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum Bachelor academic degree an MBA/Masters advantageous
• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous

Experience:

1. Minimum of 6 to 12 years of post-qualification experience in wholesale/infrastructure/B2B Telecommunications sector
2. Senior Management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
3. Successful track record as a senior management professional in delivering exceptional business growth & financial results
4. Proficient in driving company’s financial performance, business growth and technology/infrastructure  expansion
5. Experience working in a global/multinational enterprise with a good understanding emerging markets

Competencies:

Functional Knowledge:

1. Wholesale/infrastructure/B2B Telecommunications
2. Board Management & Corporate Governance with business and Finance acumen
3. Sales strategy planning and execution
4. Product Strategy & Roadmap as well as Business development
5. Technology & Infrastructure deployment with good customer value management
6. Skills:
7. Head: Big picture focus:
8. Strategy Directors - Sets strategic direction for the formulation of business strategies aligned to overarching vision
9. Decisive Problem Solver - Makes decisions firmly and quickly based on logic and intuition to solve complex operational challenges through effective influencing
10. Value Creator - Creates opportunities for commercial and enterprise innovation to maximise business impact that creates shareholder value.
11. Heart – Emotionally Intelligent
12. Culture and Change Translator - Translates values and v:ital behaviours into ethical business strategies
13. Inspiring People Leader – Is self-aware and leads a business leadership culture holding others accountable for building talent pipelines
14. Stakeholder Influencer - Leads the MTN brand and influences internal and external stakeholder relationships for value creation
15. Hands – Results Focused
16. Results Achiever - Creates shareholder value through driving sustainable business result
17. Other:
18. Regional and international travel